Firstsource Recognized as a Star Performer and Major Contender in Everest Group's FCC Operations Services PEAK Matrix Assessment 2025

Firstsource Solutions has been recognized as a "Star Performer" and "Major Contender" in Everest Group's Financial Crime and Compliance Operations Services PEAK Matrix Assessment 2025. The recognition highlights the company's year-on-year improvement in market impact and vision & capability dimensions. Firstsource's dual recognition underscores its ongoing innovation, investments, and growth in the financial crime and compliance operations space.

Firstsource Solutions Limited has been recognized as a "Star Performer" and "Major Contender" in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix Assessment 2025. This dual recognition highlights the company's year-on-year improvement in market impact and vision & capability dimensions, underscoring its ongoing innovation, investments, and growth in the financial crime and compliance operations space.

The recognition comes from Everest Group, a leading global research firm that provides analysis and insights to help business leaders make confident decisions. Everest Group's PEAK Matrix® assessments evaluate leading service providers, analyzing key factors such as vision, capabilities, talent availability, market impact, and cost. Firstsource's dual recognition indicates substantial year-on-year progress, demonstrating its differentiated UnBPO™ strategy in reshaping financial crime and compliance (FCC) delivery.

Vivek Sharma, Head – BFS, CMT, and Emerging Geos at Firstsource, stated, "Being named both a Major Contender and a Star Performer by Everest Group is strong validation of our strategy to build one of the most agile and future-ready FCC delivery models in the industry. The Star Performer distinction, especially, reflects the pace and quality of our progress. Through our UnBPO™ approach, we're blending deep domain expertise with GenAI and Agentic AI to help financial institutions detect, investigate, and respond to financial crime – faster, smarter, and with greater personalization."

Firstsource's recognition is attributed to its strong UK presence, expanded scope from fraud specialization to end-to-end FCC operations, and its AI-powered, BPaaS-led delivery model. The company has invested in modular AI tools such as Firstsource relAI™ and Analyst Co-Pilot, alongside training initiatives through the Firstsource Academy to enhance its capabilities in alert handling, QA automation, and investigation workflows. These investments have contributed to its recognition as a Major Contender and Star Performer.

Key highlights from the report include:

- AI-powered BPaaS model: Firstsource has evolved its BPaaS offering into a flexible and scalable platform delivering end-to-end FCC coverage across AML, KYC, and fraud.
- Future-ready workforce through FCC Academy: The academy is accelerating analyst readiness with GenAI-powered skilling solutions such as AI Coach and automation-led QA.
- Operational impact through modular AI and automation: Investments in solutions like Firstsource relAI™, Analyst Co-Pilot, and Digital Cockpit are reducing false positives, improving alert accuracy, and expediting fraud and AML investigations.
- Balanced global presence: Building on its strong UK foundation, Firstsource is actively expanding FCC delivery capabilities in North America while leveraging offshore, nearshore, and client-site operations to provide scale, resilience, and regulatory alignment.

Firstsource's recognition as a "Star Performer" and "Major Contender" highlights its commitment to innovation and excellence in the financial crime and compliance operations space. The company's ability to blend domain expertise with advanced AI technologies positions it as a leading provider in the industry.

References:
[1] https://www.prnewswire.com/news-releases/firstsource-named-a-star-performer-and-a-major-contender-in-everest-groups-financial-crime-and-compliance-fcc-operations-services-peak-matrix-assessment-2025-302527797.html
[2] https://www.morningstar.com/news/business-wire/20250811022191/eclerx-recognized-as-a-leader-in-everest-groups-financial-crime-compliance-operations-services-peak-matrix-2025