FedEx Names Vishal Talwar as Chief Digital and Information Officer

FedEx has appointed Vishal Talwar as Chief Digital and Information Officer and president of FedEx Dataworks, effective August 15. Talwar previously worked at Accenture, IBM, and Dell Services. He has been involved in FedEx's digital transformation efforts for nearly two years through his work at Accenture.

FedEx Corp. (NYSE: FDX) has appointed Vishal Talwar as the Executive Vice President, Chief Digital and Information Officer, and President of FedEx Dataworks, effective August 15. Talwar brings extensive experience in technology, data science, and digital infrastructure, having previously served as Senior Managing Director & Chief Growth Officer at Accenture Technology. Prior to Accenture, he worked with IBM and Dell Services, where he honed his expertise in leveraging cloud, data, AI, and other technologies to drive business growth and operational efficiency.

Talwar’s appointment comes at a critical juncture for FedEx Dataworks, which was established in 2022 to monetize parcel data and develop smarter e-commerce solutions. The unit aims to optimize fulfillment and enhance the online shopping experience by providing real-time delivery insights and improving delivery density. However, since its inception, Dataworks has faced challenges in gaining traction with customers and generating significant revenue.

Talwar’s appointment signals FedEx’s commitment to accelerating its digital transformation efforts and leveraging the full potential of its data and AI capabilities. His background in enterprise-scale transformation and digital infrastructure will be instrumental in driving strategic initiatives focused on developing innovative digital solutions. By leading the Data and Technology organizations, Talwar will report directly to the executive team, ensuring alignment with FedEx’s long-term strategy.

Under Talwar’s leadership, FedEx Dataworks will likely benefit from enhanced operational efficiency and improved customer experience. His expertise in data science and AI will be crucial in optimizing fulfillment processes and enhancing delivery accuracy. This appointment also highlights FedEx’s focus on leveraging technology to stay competitive in the fast-growing B2C parcel market.

FedEx’s recent announcements, including the appointment of Talwar and the resignation of Sriram Krishnasamy, underscore the company’s commitment to transforming its digital capabilities. The new leadership will be tasked with driving value from FedEx Dataworks, which has the potential to offer significant insights and optimizations for online retailers and e-commerce platforms.

References:
[1] https://finance.yahoo.com/news/fedex-dataworks-gem-hands-130959311.html
[2] https://www.morningstar.com/news/business-wire/20250813073361/fedex-appoints-vishal-talwar-as-executive-vice-president-chief-digital-and-information-officer-and-president-of-fedex-dataworks