FamilyAlbum's Generous Support for LA Wildfire Victims

In the wake of the devastating wildfires that have ravaged Southern California, MIXI's FamilyAlbum has stepped up to support those affected by the disaster. The photo-sharing app is offering free reshipment of products purchased on their service that were damaged or lost due to the wildfires. This generous initiative is a testament to FamilyAlbum's commitment to helping its users replace cherished memories and keepsakes that may have been lost or damaged in the fires.

FamilyAlbum's free reshipment policy covers a wide range of photo products, including photo prints, photo albums, photobooks, calendars, DVDs, and wall art. The policy applies to orders placed within the last year, providing users with an opportunity to replace their lost or damaged items at no additional cost. The free delivery period for this service is from January 7, 2025, to January 6, 2026, and may be extended depending on the situation.



To request support for damaged or lost products from FamilyAlbum, users can follow these steps:

1. Open the FamilyAlbum app.
2. Go to the Settings tab.
3. Tap on "Inquiries" to contact FamilyAlbum.
Alternatively, users can go to the Store tab and tap on "My Orders" to reach out to FamilyAlbum. When contacting FamilyAlbum, users should mention the damaged or lost product they wish to have replaced in their initial message. If the product needs to be sent to a different location than the original one, users should provide the new delivery details as well. To ensure delivery, users should provide the correct zip code and address to be delivered to.

FamilyAlbum's free reshipment policy is a heartwarming example of how a company can support its users and the broader community in times of crisis. By providing a way for users to replace their lost or damaged photo products, FamilyAlbum is helping those affected by the wildfires to rebuild and heal. As the recovery process continues, it is essential for individuals and organizations to come together and support one another in any way they can.