EXLS Revolutionizes Customer Engagement with Genesys Partnership

EXLS has partnered with Genesys to enhance customer engagement and operational efficiency. EXLS, a leading technology company in the software industry, boasts robust financial health with sustained revenue growth and profitability. The company's focus on analytics and AI drives revenue growth, particularly in the Analytics segment. EXLS's valuation metrics suggest potential undervaluation, with a P/E ratio of 31.97. The partnership with Genesys aims to merge EXLS's expertise in data analytics and AI with Genesys's Contact Center as a Service platform.

July 02, 2025 — EXL (NASDAQ: EXLS), a global data and AI company, has entered into a strategic partnership with Genesys®, a leading cloud provider in AI-powered experience orchestration. This collaboration aims to enhance customer engagement and operational efficiency across various industries by merging EXL's advanced data analytics and AI capabilities with Genesys' industry-leading Contact Center as a Service platform.

The partnership will enable organizations to leverage data-driven insights to improve customer interactions and drive meaningful business outcomes. By integrating EXL's data and AI capabilities into the Genesys orchestration engine, enterprises can gain a real-time, 360-degree view of their customers. This comprehensive view allows for the identification of customer intent, life events, and behavioral signals, which can then be used to fuel intelligent routing and decisioning across critical inbound use cases, such as fraud detection, complaint resolution, and real-time identification of upsell and cross-sell opportunities.

Anand "Andy" Logani, chief digital and AI officer at EXL, commented, "Today’s customers don’t just want better experiences—they demand seamless, intuitive interactions powered by real-time intelligence. By bringing together EXL’s data-driven expertise and agentic solutions with the Genesys Cloud platform, we’re enabling companies to transform customer engagement and deliver measurable, lasting impact."

The joint offering will empower enterprises to unlock greater engagement, satisfaction, and long-term loyalty through intelligent personalization and predictive engagement. The collaboration is expected to boost conversion rates, accelerate value realization, and enhance customer lifetime value, driving operational efficiency and measurable business impact at an enterprise scale.

Genesys has seen significant growth, with its CX Cloud reporting $2.1 billion in annual recurring revenue as of the first quarter ended April 30, 2025, representing a 35% increase year-over-year. The company's strong financial performance and market leadership position make it an attractive partner for EXL, which is focused on leveraging data and AI to drive revenue growth, particularly in the Analytics segment.

EXL's financial health, as reflected in its robust revenue growth and profitability, supports the company's valuation metrics. With a P/E ratio of 31.97, the company appears to be undervalued, presenting an opportunity for investors seeking growth in the data and AI sector.

References:
[1] https://ir.exlservice.com/news-releases/news-release-details/exl-and-genesys-collaborate-transform-customer-experiences-ai
[2] https://www.constellationr.com/blog-news/insights/servicenow-salesforce-invest-15-billion-genesys-five9-ceo-retires
[3] https://www.globenewswire.com/news-release/2025/07/30/3124075/0/en/EXL-and-Genesys-collaborate-to-transform-customer-experiences-with-AI-driven-insights-and-intelligent-orchestration.html