European Firms Turn to Managed Network Services for Business Transformation

In the rapidly evolving digital landscape, European firms are increasingly relying on managed network services (MNS) providers to drive business transformation and stay competitive. According to a new research report by Information Services Group (ISG), enterprises are turning to MNS providers to address the growing complexity of modern ICT infrastructures and the escalating threat of cyberattacks.

The 2024 ISG Provider Lens™ Enterprise Managed Network Services report for Europe highlights that firms are seeking MNS solutions due to the growing complexity of modern ICT infrastructures and the growing threat of cyberattacks, often stemming from internal expertise. Ongoing advancements in digital infrastructure have spurred greater demand for MNS and network-as-a-service (NaaS) offerings, accelerated by newer technologies such as AI and GenAI, which demand specialized expertise.

Distributed applications and hybrid operating environments create additional complexity, making it difficult for enterprises to manage their networks effectively. To address these challenges, firms are turning to MNS providers to help them reduce IT capital expenditures, rationalize staff and training, and mitigate risks from software updates.

The report evaluates the capabilities of 33 providers across three quadrants: Managed Network Services Evolution, Managed Enterprise Connectivity Solutions (DIA, VoIP & VPN), and Network as a Service (NaaS). Accenture, Colt, Deutsche Telekom, GTT, and Orange Business are named as Leaders in three quadrants each, while Comcast Business, HCLTech, NTT DATA, Verizon Business, and Wipro are named as Leaders in two quadrants each. Kyndryl and RIEDEL Networks are named as Leaders in one quadrant each.

In the area of customer experience, Accenture is named the global ISG CX Star Performer for 2024 among enterprise managed network service providers. Accenture earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.

The increasing complexity of modern ICT infrastructures and the growing threat of cyberattacks are driving European firms to rely on managed network services (MNS) providers for business transformation. According to the 2024 ISG Provider Lens™ Enterprise Managed Network Services report for Europe, companies are seeking MNS solutions due to these challenges, often stemming from internal expertise. The report highlights that ongoing advancements in digital infrastructure have spurred greater demand for MNS and network-as-a-service (NaaS) offerings, accelerated by newer technologies such as AI and GenAI, which demand specialized expertise.

Distributed applications and hybrid operating environments create additional complexity, making it difficult for enterprises to manage their networks effectively. To address these challenges, firms are turning to MNS providers to help them reduce IT capital expenditures, rationalize staff and training, and mitigate risks from software updates.

The report evaluates the capabilities of 33 providers across three quadrants: Managed Network Services Evolution, Managed Enterprise Connectivity Solutions (DIA, VoIP & VPN), and Network as a Service (NaaS). Accenture, Colt, Deutsche Telekom, GTT, and Orange Business are named as Leaders in three quadrants each, while Comcast Business, HCLTech, NTT DATA, Verizon Business, and Wipro are named as Leaders in two quadrants each. Kyndryl and RIEDEL Networks are named as Leaders in one quadrant each.

In the area of customer experience, Accenture is named the global ISG CX Star Performer for 2024 among enterprise managed network service providers. Accenture earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.

The increasing complexity of modern ICT infrastructures and the growing threat of cyberattacks are driving European firms to rely on managed network services (MNS) providers for business transformation. According to the 2024 ISG Provider Lens™ Enterprise Managed Network Services report for Europe, companies are seeking MNS solutions due to these challenges, often stemming from internal expertise. The report highlights that ongoing advancements in digital infrastructure have spurred greater demand for MNS and network-as-a-service (NaaS) offerings, accelerated by newer technologies such as AI and GenAI, which demand specialized expertise.

Distributed applications and hybrid operating environments create additional complexity, making it difficult for enterprises to manage their networks effectively. To address these challenges, firms are turning to MNS providers to help them reduce IT capital expenditures, rationalize staff and training, and mitigate risks from software updates.

The report evaluates the capabilities of 33 providers across three quadrants: Managed Network Services Evolution, Managed Enterprise Connectivity Solutions (DIA, VoIP & VPN), and Network as a Service (NaaS). Accenture, Colt, Deutsche Telekom, GTT, and Orange Business are named as Leaders in three quadrants each, while Comcast Business, HCLTech, NTT DATA, Verizon Business, and Wipro are named as Leaders in two quadrants each. Kyndryl and RIEDEL Networks are named as Leaders in one quadrant each.

In the area of customer experience, Accenture is named the global ISG CX Star Performer for 2024 among enterprise managed network service providers. Accenture earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.

In conclusion, European firms are increasingly relying on managed network services providers to drive business transformation, address the growing complexity of modern ICT infrastructures, and mitigate the escalating threat of cyberattacks. By leveraging the expertise and services offered by MNS providers, enterprises can reduce IT capital expenditures, rationalize staff and training, and mitigate risks from software updates. The 2024 ISG Provider Lens™ Enterprise Managed Network Services report for Europe highlights the growing demand for MNS and NaaS offerings, accelerated by newer technologies such as AI and GenAI, and evaluates the capabilities of 33 providers across three quadrants.