Enhancing Support Analytics with Amazon Q Plugins: A RAG-Based Solution for Accurate Insights
ByAinvest
Thursday, Jul 31, 2025 12:34 pm ET1min read
AMZN--
Amazon Q Plugins are transforming support analytics by unifying structured and unstructured data with AI agents. The Retrieval-Augmented Generation (RAG) architecture can face limitations with precise numerical analysis and aggregations. Amazon Q can be enhanced with custom plugins to improve support analytics and incident response, combining the strengths of RAG with structured data querying. This enables more accurate answers to analytical questions about AWS Support data.
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