Enhancing DIVA Logistics Agent with Generative AI on Amazon Bedrock
ByAinvest
Thursday, Aug 7, 2025 12:50 pm ET1min read
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DTDC Express Limited, India's leading integrated express logistics provider, upgraded their logistics agent, DIVA, using Amazon Bedrock. The new agent, DIVA 2.0, is powered by generative AI and provides a seamless, conversational interface for customers to track packages, check shipping rates, and inquire about service availability. The solution, developed by ShellKode, uses Amazon Bedrock Agents, Amazon Bedrock Knowledge Bases, and an API integration layer to improve customer experience and reduce reliance on human agents.
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