Enabling CMDB Intelligent Search on Global Search: A Step-by-Step Guide

This article provides steps to enable CMDB Intelligent Search on Global Search in BMC Helix. The prerequisite is to have Intelligent Search enabled in the platform. To do this, go to Search Profiles, edit Next Experience Search Configuration, add NLQ to Genius Results, and enter the Order field with 1. Once completed, CMDB Intelligent Search will be available on Global Search.

Introduction:
BMC Helix Configuration Management Database (BMC Helix CMDB) is a vital component of the BMC Helix ITSM suite, providing a unified source for managing configuration items (CIs) related to IT hardware, software, and other assets. The latest enhancement to BMC Helix CMDB is the integration of CMDB Intelligent Search into the Global Search feature. This article outlines the steps to enable this feature and explores its benefits in the context of ITIL processes and service management.

Prerequisites and Steps:
Before enabling CMDB Intelligent Search on Global Search, ensure that Intelligent Search is enabled in your BMC Helix platform. Follow these steps to enable the feature:

1. Navigate to Search Profiles and edit the Next Experience Search Configuration.
2. Add Natural Language Query (NLQ) to Genius Results.
3. Enter the Order field with 1.
4. Save the changes.

The integration of CMDB Intelligent Search into Global Search enhances the search experience by providing more accurate and relevant results. This is particularly useful for ITIL processes that rely on configuration data, such as Problem Management, Incident Management, and Change Management.

Benefits of CMDB Intelligent Search on Global Search:
The integration of CMDB Intelligent Search into Global Search offers several benefits for ITIL processes and service management:

1. Improved accuracy: By leveraging the power of NLQ and Genius Results, CMDB Intelligent Search can provide more accurate and relevant results, reducing the time spent on resolving incidents and managing changes.
2. Enhanced visibility: With CMDB Intelligent Search, IT staff can easily access configuration data related to incidents, problems, and changes, providing a more comprehensive view of the IT environment.
3. Faster resolution: By providing more accurate and relevant results, CMDB Intelligent Search can help IT staff resolve incidents and manage changes more quickly, reducing downtime and improving user satisfaction.

Conclusion:
The integration of CMDB Intelligent Search into Global Search is a valuable enhancement to the BMC Helix ITSM suite, particularly for ITIL processes that rely on configuration data. By following the steps outlined in this article, you can enable this feature and start enjoying the benefits of more accurate, relevant, and timely search results.

References:
[1] BMC Helix CMDB Overview. https://docs.bmc.com/docs/ac2105/bmc-helix-cmdb-overview-1002216370.html