eGain recognized as Visionary in Gartner's 2024 Magic Quadrant for the customer relationship management (CRM) center.

eGain has been recognized as a Visionary in Gartner's 2024 Magic Quadrant for Customer Relationship Management (CRM) centers. eGain's AI-powered knowledge management platform for customer service, built on a trusted knowledge base, has been praised for its omnichannel connection with a digital focus. The company's suite of customer engagement solutions includes three centers with multiple capabilities, all built on a composable experience platform. eGain's CEO Ashu Roy commented, "We're pleased to have been named a Visionary in the Gartner report. Our clients value the market-leading innovation, most recently with the launch of eGain AI Agent, and simple consumption models such as Innovation in 30 Days and SafeSwitch."

Introduction:

eGain, a leading provider of AI-powered customer service solutions, has been recognized as a Visionary in Gartner's 2024 Magic Quadrant for CRM Customer Engagement Centers. This accolade highlights eGain's commitment to market-leading innovation, digital-first engagement, and omnichannel connectivity.

Recognition and Achievements:

According to Gartner's report, eGain was recognized for its completeness of vision and ability to execute. The company's customer engagement suite, which includes AI Knowledge Hub, Conversation Hub, and Analytics Hub, is built on a composable experience platform. eGain's recent launch of the eGain AI Agent and its innovative consumption models like Innovation in 30 Days and SafeSwitch have also contributed to this recognition.

eGain's CEO, Ashu Roy, expressed his delight at the company's inclusion in the Magic Quadrant. "We are pleased to have been named a Visionary in the Gartner report," said Roy. "Our clients value the market-leading innovation and simple consumption models we offer."

Innovative Solutions and Capabilities:

eGain's AI Knowledge Hub is designed to help businesses improve customer experience and reduce costs by delivering trusted, consumable answers. The Conversation Hub facilitates digital-first, omnichannel engagement, while the Analytics Hub provides valuable insights to enhance customer engagement strategies.

Gartner's Magic Quadrant:

Gartner's Magic Quadrant is a widely recognized evaluation of technology vendors based on their completeness of vision and ability to execute. Being recognized as a Visionary in this prestigious report highlights eGain's position as a leader in the customer engagement industry.

Conclusion:

eGain's recognition as a Visionary in Gartner's 2024 Magic Quadrant for CRM Customer Engagement Centers is a testament to the company's commitment to innovation, digital-first engagement, and omnichannel connectivity. With its award-winning customer engagement suite, eGain is poised to continue leading the way in customer service solutions.

Sources:

1. https://www.globenewswire.com/news-release/2024/12/13/2996690/0/en/eGain-Named-a-Visionary-in-the-2024-Gartner-Magic-Quadrant-for-the-CRM-Customer-Engagement-Center.html
2. https://www.egain.com/company/news/press-releases/egain-named-a-visionary-in-the-2023-gartner-magic-quadrant-for-the-crm-customer-engagement-center/