In the ever-evolving landscape of controlled environment agriculture (CEA), Edible Garden AG Incorporated (Nasdaq: EDBL, EDBLW) has once again demonstrated its commitment to innovation and sustainability with the launch of an innovative customer service platform. This new platform, designed to complement the company's patented Green Thumb 2.0 greenhouse management system, is set to revolutionize the way small to medium-sized retailers manage their operations and deliver fresher produce to their consumers.

The customer service platform, launched on January 10, 2025, provides 24/7 direct access for customers, enabling them to manage preorders and standing orders with ease. This enhanced access, coupled with the platform's ability to optimize delivery routing, ensures that retailers can deliver the freshest, highest-quality products to their consumers while promoting sustainability and reducing waste.



At the heart of this new platform is its integration with Edible Garden's Green Thumb 2.0 system. This integration allows for real-time monitoring of greenhouse activity, inventory, and availability, empowering retailers to make data-driven decisions about their orders. By streamlining preorder and standing order management, the platform helps retailers reduce manual effort and potential errors, allowing them to focus on other aspects of their business.

One of the key features of the customer service platform is its ability to optimize delivery routing. By coordinating delivery logistics and reducing delivery times, the platform helps retailers minimize fuel consumption and emissions, contributing to a more sustainable supply chain. This commitment to sustainability is a core value of Edible Garden, as reflected in its Zero-Waste Inspired® mission.

The platform's 24/7 direct access for customers also enables them to place orders, track deliveries, and manage their accounts at any time. This flexibility can help retailers better plan their inventory and reduce stockouts or overstocking, further enhancing operational efficiency.



The integration of the customer service platform with Green Thumb 2.0 also supports Edible Garden's commitment to delivering greenhouse-to-grocer products within 24 hours. This commitment ensures fresher produce and minimizes waste, aligning with the company's zero-waste mission.

In conclusion, Edible Garden's new customer service platform is a game changer for small to medium-sized retailers. By providing 24/7 direct access, streamlining preorder and standing order management, optimizing delivery routing, and integrating with the Green Thumb 2.0 system, the platform enhances operational efficiency, scalability, and the overall customer experience. This innovative solution is a testament to Edible Garden's dedication to innovation, sustainability, and delivering the freshest, highest-quality products to its customers.