DXC & ServiceNow: Accelerating AI Adoption for Businesses

DXC Technology and ServiceNow have joined forces to fast-track generative AI (GenAI) value for businesses worldwide. The strategic partnership, announced on November 21, 2024, aims to streamline AI adoption by combining DXC's industry expertise with ServiceNow's GenAI solutions. This collaboration builds on a 15-year partnership, with DXC boasting over 2,000 ServiceNow certifications and 1,300 accreditations.

The new Center of Excellence (CoE) will guide joint customers in modernizing with AI to optimize technology performance and deliver real-world results. DXC has already demonstrated success by deploying ServiceNow's Now Assist on its service delivery platform, saving nearly 10,000 hours monthly and serving over 500 clients.

The partnership will focus on data privacy, governance, and compliance, ensuring that AI technologies adhere to the highest standards. This emphasis on responsible AI implementation will enable businesses to unlock the full potential of AI while mitigating risks and fostering a culture of innovation.

DXC and ServiceNow clients in industries with complex operations and large datasets, such as Swiss Federal Railways and Jollibee Foods, are expected to benefit from the GenAI CoE. These clients can anticipate improved efficiency, enhanced customer experience, and strategic prioritization through AI-driven insights.

The CoE's focus on specific use cases, such as predictive maintenance, customer service, fraud detection, and product innovation, will facilitate AI implementation and drive business transformation. By leveraging DXC's AI Impact platform and ServiceNow's GenAI solutions, the CoE will provide expert guidance and consulting services to help customers optimize technology performance and deliver tangible outcomes.



As businesses face increasing pressure to quickly realize value from AI investments, the DXC-ServiceNow GenAI CoE offers a strategic solution for accelerating AI adoption. By combining industry expertise with advanced AI capabilities, the partnership enables businesses to navigate complex regulatory environments, build trust with stakeholders, and unlock the full potential of AI for sustainable growth.



In conclusion, the DXC-ServiceNow strategic partnership is poised to revolutionize AI adoption for businesses, with the establishment of a new Center of Excellence focused on generative AI. By combining DXC's industry expertise with ServiceNow's advanced AI capabilities, the CoE aims to help customers optimize technology performance and deliver real-world results as they modernize with AI. With a focus on data privacy, governance, and compliance, the partnership enables businesses to responsibly leverage AI for true business transformation.