Deluxe Merchant Services Wins 13th Consecutive National Call Center Award of Distinction

Deluxe Merchant Services has won the 2025 ATSI Call Center Award of Distinction for the 13th consecutive year, recognizing its exceptional customer care and problem-solving skills. The U.S.-based support team handles 15,000 calls per month, maintaining high service benchmarks. Deluxe provides comprehensive payment processing solutions and supports millions of small businesses, financial institutions, and consumer brands globally.

Deluxe Merchant Services, a trusted payments and data company, has been recognized with the 2025 Association of TeleServices International (ATSI) Call Center Award of Distinction for the 13th consecutive year. This prestigious award, presented at ATSI's 2025 Annual Conference in Phoenix, AZ, highlights the exceptional performance of Deluxe's customer care team [1].

The Award of Distinction evaluates professional call center agents across North America and the UK over a six-month period. Independent judges score teams on real-world call scenarios that require complex problem-solving and high-quality customer care. Deluxe's U.S.-based support team handles approximately 15,000 calls per month, maintaining an industry-leading average tenure of 36 months among front-line agents [1].

Brian Mahony, President of Merchant Services at Deluxe, stated, "Being recognized 13 years in a row by ATSI underscores the extraordinary work of our customer service professionals. Customer support is not just a function—it’s a strategic advantage that helps drive success for the thousands of businesses we serve" [1].

Deluxe Merchant Services provides a comprehensive payment processing solution that supports a wide range of payment methods, simplifies PCI compliance, and ensures a seamless checkout experience. The company's commitment to customer care is evident in its 24/7 support via phone, email, and chat [1].

The ATSI Award of Distinction continues to elevate the standards of the call center industry by measuring sophisticated call-handling practices and rewarding organizations that lead with empathy, skill, and professionalism [1].

References:
[1] https://www.marketscreener.com/news/deluxe-merchant-services-wins-national-call-center-award-of-distinction-for-13th-consecutive-year-ce7c51dbde8dff25
[2] https://www.prnewswire.com/news-releases/self-made-success-adds-up-small-businesses-exceed-1-billion-in-managed-deposits-in-relay-302528976.html