Delta Resumes Flights at Atlanta Hub, Cancels 700 Flights

Delta Air Lines, Inc. (DAL) has resumed operations at its Atlanta hub, Hartsfield-Jackson International Airport (ATL), following a winter storm that temporarily closed all five runways on Friday, January 10, 2025. The airline canceled approximately 700 flights across its network for the day, with additional adjustments possible throughout the weekend. The safety of Delta customers and employees was the primary focus as the airline worked to manage disruptions to its operation.

Delta teams worked diligently to resume operations at ATL after the worse-than-expected mix of winter weather prompted all five runways to be closed for more than two hours. Airport officials worked to clear the runways and taxiways of accumulating snow, ice, and sleet while Delta's airport teams worked to safely deice aircraft and resume flights. Recovery efforts were also happening at other airports throughout the Southeast.

Delta canceled approximately 700 flights across its network for Friday, January 10, 2025. Additional adjustments to the flight schedule are possible throughout the weekend. The safety of Delta customers and employees is the airline's primary focus as it manages disruptions to its operation.

Delta will waive bag fees for up to three checked bags for customers traveling on Delta-operated flights from January 10 through 11:59 p.m. local time on Saturday, January 11, 2025. Customers who have already paid for a bag between Friday, January 10, and Saturday, January 11, 2025, will be issued a refund of these bag fees in the coming days. Delta has also issued a travel waiver for certain cities across the Southeastern U.S., offering customers with existing bookings additional flexibility to change or cancel their flights ahead of the storm. As always, if a flight is canceled or a delay causes a misconnect, Delta will work to rebook customers on the next available itinerary.

Delta encourages customers to watch their flight status closely on delta.com or the Fly Delta app. Delta's Operations and Customer Center (OCC) works to give customers as much notice as possible about changes to their flights. Customers can also have updates sent directly to their mobile device or by email.

Customers have options if their flight is significantly delayed or canceled for any reason. Customers experiencing a significantly delayed or canceled flight can also review flight options and rebook their itinerary on the Fly Delta app or My Trips on delta.com. In addition, customers traveling on a U.S. domestic itinerary who experience a flight delay of three hours or more and choose not to fly—either on the original delayed flight or on a rebooked itinerary—are entitled to receive a full refund for the unflown portion of their ticket (including any ancillary fees paid or checked baggage charges). The same refund eligibility applies if a customer experiences a flight delay of six hours or more on an international itinerary and chooses not to fly.

If a flight is canceled and the customer chooses not to fly on their rebooked itinerary, Delta will initiate a full, automatic refund back to the original form of payment of the unflown portion of the ticket, following a 24-hour waiting period. Customers who experience a cancellation and are not automatically rebooked should promptly contact Delta either at the airport or by reaching out to the airline's Reservations team by phone or the Message Us option via the Fly Delta app, so we can explore alternative flight options. Per Department of Transportation automatic refund requirements, Delta will initiate an automatic ticket refund of the unflown portion of the ticket if we are unable to rebook the trip and have not heard from the customer to arrange an alternative flight.

Delta is managing winter conditions across the Southeast this weekend, including at its Atlanta hub, where all runways were temporarily closed on January 10, 2025. The airline has canceled approximately 700 Delta and Delta Connection flights for the day. On January 8, 2025, Delta issued a fare-difference waiver to allow customers to move existing bookings around the storm forecast. Delta will consider additional schedule adjustments as conditions dictate to safely manage through this storm's impact. Customers can continue to monitor and manage their flights through the Delta app.

Delta's commitment to customer comfort extends at ATL, with renovations coming to all nine Delta Sky Clubs starting with Concourse A, further enhancing the customer experience. These Clubs continue to provide best-in-class food and beverage options, thoughtful amenities, and stylish facilities where eligible customers can relax before their journey. Atlanta travelers also enjoy Delta's highly convenient schedules, with 56 markets featuring eight or more daily flights, ensuring flights are available when and where customers need them most.

Delta is at the heart of Atlanta's economic infrastructure, anchoring Hartsfield-Jackson Atlanta International Airport as a major driver of growth. As Delta's hometown hub, the airline employs more than 36,000 people and continually invests in enhancing operations and community initiatives. This commitment has helped make Hartsfield-Jackson a vital component of the region's economy, boosting travel, tourism, and connectivity. In 2023 alone, travel and tourism contributed nearly $80 billion to Georgia's economy and supported over 463,000 jobs, as reported by the Georgia Department of Economic Development, highlighting Delta's integral role in fostering regional prosperity.

Delta's growth and strength in Atlanta come from the dedication of Delta people who live the airline's Brand Beliefs—Welcoming, Elevated, and Caring—every day. Delta's team's pride, unity, and relentless drive to improve are what truly make the Delta difference. This commitment has helped Delta deliver poise and resilience in the face of adversity, ensuring that the airline remains a vital and trusted partner for its customers and the Atlanta community.




Delta's response to the winter storm and subsequent flight cancellations demonstrates the airline's commitment to customer care and safety. By proactively communicating with customers, waiving bag fees, and offering travel waivers, Delta is ensuring that its customers are well-informed and supported throughout the disruption. As Delta continues to manage the impact of the storm, customers can be confident that the airline is working diligently to minimize the inconvenience caused by the cancellations and delays.