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Delta Air Lines' Transformation Journey with SAP: Enhancing Customer Experience and Workforce Optimization
ByAinvest
Wednesday, Jan 21, 2026 11:32 am ET1min read
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Delta Air Lines has transformed its operations with SAP, improving on-time flights to 84%, optimizing workforce, and streamlining financial close. The airline adopted SAP IBP and SAP SAC to enhance supply chain management, enabling demand sensing and inventory optimization. This led to significant fuel savings, resulting in $100m in cost savings in 2024. The transformation demonstrates a connection between passenger experience, resources, and capital providers.
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