Dell's Employee Satisfaction Drops 50% in 2 Years Amid Layoffs and Return-to-Office Policy

Dell's employee satisfaction rate has plummeted for the second year in a row, with a nearly 50% decline in two years. The company's employee net promoter score decreased to 32, down from 63 last year. Employees cited factors such as ongoing layoffs, return-to-office policy, and artificial intelligence implementation as reasons for the decrease. Despite this, the leader net promotion score was 76, with employees praising their leaders for being collaborative and supportive.

Dell Technologies has reported a significant decline in employee satisfaction for the second consecutive year, with its employee net promoter score (eNPS) dropping to 32, down from 63 in 2024. This represents a nearly 50% decrease over two years, according to an internal video update obtained by Business Insider [1].

The eNPS, a key metric from Dell's annual survey known as "Tell Dell," measures the likelihood of employees recommending Dell as a good place to work. The score is calculated by subtracting the percentage of detractors from the percentage of promoters. Dell's eNPS has fallen from 63 to 48 in 2024 and further to 32 in 2025.

Several factors have been cited as contributing to the decline in employee satisfaction. These include ongoing layoffs, the return-to-office (RTO) policy, and fatigue with the company's push toward artificial intelligence (AI) implementation. Employees have expressed concerns about the company's response to their concerns and the impact of layoffs on job security. Additionally, office conditions, such as noisy rooms and temporary desks, have been cited as contributing to low morale [1].

Despite the overall decline in employee satisfaction, Dell's leaders have received positive feedback. The leader net promotion score was 76, with employees praising their leaders for being collaborative and supportive. Dell's leaders have acknowledged the need for change and have pledged to increase transparency and communication, as well as to review team feedback and implement changes based on employee input [1].

Dell's workforce has shrunk significantly in recent years, with staff numbers falling by 25,000 over the past two years, a 19% reduction. As of January 2025, Dell employs 108,000 people. The company has been actively implementing its RTO policy, requiring staff to return to the office, which has been met with mixed reactions from employees [1].

References:
[1] https://www.businessinsider.com/tell-dell-results-employee-satisfaction-falls-2025-7
[2] https://www.yahoo.com/news/dell-employees-not-ok-135038218.html