All Covered and Clerk Chat Partner to Deliver Comprehensive Unified Communications with Integrated SMS.

All Covered, a Konica Minolta subsidiary, has partnered with Clerk Chat to integrate SMS and other messaging channels into its unified communications offerings. The partnership aims to provide a comprehensive suite of communication tools for All Covered's large enterprise customer base. With Clerk Chat's agentic AI system, customers can leverage two-way conversational messaging across SMS, WhatsApp, and RCS, automate customer interactions, and escalate conversations to human agents when needed. The integration simplifies communication management and provides built-in eDiscovery tools for regulated industries.

All Covered, a subsidiary of Konica Minolta, has announced a strategic partnership with Clerk Chat, a leading two-way conversational messaging platform powered by an agentic AI system. This collaboration aims to integrate SMS and other messaging channels into All Covered's unified communications offerings, providing a comprehensive suite of communication tools for its large enterprise customer base.

The partnership will enable All Covered to enhance its current unified communication services, which include voice solutions, contact center capabilities, voicemail, and video collaboration. By incorporating Clerk Chat's advanced messaging capabilities, All Covered can address a growing need for effective business messaging.

"Partnering with Clerk Chat allows us to enhance our unified communications stack with a powerful and versatile messaging solution," stated Aaron Fitzgerald, Director of UC Sales and Customer Success for All Covered. "The integration of SMS, along with Clerk Chat's innovative AI capabilities, will enable our enterprise customers to build stronger relationships with their clients and streamline their communication workflows."

Clerk Chat's agentic AI system allows customers to leverage two-way conversational messaging across SMS, WhatsApp, and RCS from a single, intuitive platform. These AI agents can handle frequently asked questions, qualify leads, manage appointment follow-ups, and more, seamlessly updating CRM systems such as Salesforce and HubSpot. When necessary, these AI agents can intelligently escalate conversations to human agents, ensuring a smooth and efficient customer experience.

The integration of Clerk Chat into All Covered's offerings brings voice and advanced messaging into a user-friendly platform, eliminating the need for multiple tools and simplifying communication management. For businesses in regulated industries, built-in eDiscovery tools like Smarsh and Global Relay provide an added layer of compliance and security.

The partnership underscores All Covered's commitment to providing its clients with the most comprehensive and effective communication solutions. By combining All Covered's robust IT services with Clerk Chat's innovative messaging platform, the company aims to deliver a seamless, unified communication experience to its enterprise customers.

References:
[1] https://www.businesswire.com/news/home/20250610135953/en/All-Covered-and-Clerk-Chat-Partner-to-Deliver-Comprehensive-Unified-Communications-with-Integrated-SMS
[2] https://clerk.chat/uk/features/sms-alert-system-for-schools/
[3] https://clerk.chat/uk/integrations/microsoft-teams/operator-connect/