Coveo and SAP SE: Enhancing Customer Experience with AI-Powered Search and Recommendations

Coveo, a leading enterprise AI platform, has expanded its partnership with SAP SE (SAP) to launch an AI-powered search and recommendation app for enhanced customer experience. This strategic move aims to provide businesses with a comprehensive solution to improve product discovery, increase average order value, and create personalized experiences across multiple touchpoints. By integrating Coveo's AI capabilities with SAP's robust ecosystem, enterprises can expect a high level of quality and drive business growth through enhanced customer experiences.



Coveo's AI-powered search and recommendation app, now an SAP Endorsed App, integrates seamlessly with SAP Commerce Cloud and SAP Service Cloud. This integration offers a unified source of truth for shopping and service experiences, providing secure answers to complex questions from various knowledge sources and product catalogues. By leveraging Coveo's best-in-class enterprise AI search and a large suite of AI models, businesses can provide fast, accurate, individualized, and relevant experiences at every touchpoint.

The app's generative answering capabilities further empower customers and agents, helping visitors in their site search and discovery journey, guiding shoppers to relevant products, and improving CSAT. This enhanced customer journey can lead to potential cost savings and revenue increases for businesses. For instance, improved product discovery and conversions can help buyers find what they're looking for more efficiently, reducing search time and increasing conversions. Additionally, increased average order value can be achieved by helping shoppers discover more of the product catalog with intent-driven products, relevant content, and complementary product recommendations. Furthermore, real-time personalized experiences can help each individual engage more with personalized results and offers, driving customer loyalty and repeat business.



The expanded partnership between Coveo and SAP brings significant benefits to businesses using SAP technology. By integrating Coveo's AI-powered search and recommendation app with SAP Commerce Cloud and SAP Service Cloud, these businesses gain access to Coveo's best-in-class enterprise AI search and a suite of AI models. This allows them to provide fast, accurate, individualized, and relevant experiences at every touchpoint, driving real, measurable value across their digital journeys. The app's ability to unify content securely and deliver AI search, recommendations, true personalization, and a trusted generative experience enhances customer experiences, improves brand experiences, and increases average order value. Long-term effects include improved customer satisfaction, increased revenue, and a competitive advantage through enhanced customer experiences.

In conclusion, Coveo's AI-powered search and recommendation app, now an SAP Endorsed App, offers a powerful solution for businesses seeking to enhance their customer experience. By integrating with SAP Commerce Cloud and SAP Service Cloud, the app provides a single source of truth for shopping and service experiences, offering secure answers to complex questions from various knowledge sources and product catalogues. This strategic move by Coveo and SAP is expected to drive business growth and improve customer satisfaction through enhanced customer experiences.