Courtney Kelso Brings Expertise to U.S. Bancorp's Consumer Payments

U.S. Bancorp (NYSE: USB) has announced the appointment of Courtney Kelso as the new head of its Payments: Consumer and Small Business (PCS) division, effective February 3, 2025. Kelso, a seasoned executive with over 17 years of experience in consumer and small business payments at American Express, will bring her extensive expertise to U.S. Bancorp, aiming to drive growth and innovation in the company's consumer payments segment.



Kelso's appointment comes after the previously announced retirement of Shailesh Kotwal, who led the Payment Services division for nearly a decade. To fully recognize the size, scale, and strategic importance of the payments business, U.S. Bancorp has decided to split the go-forward organization into two divisions: PCS and Payments: Merchant and Institutional (PMI). This strategic reorganization reflects the company's commitment to growing its payments franchise and leveraging its attractive payments franchise to drive further growth.



As the new head of PCS, Kelso will be responsible for personal and small business debit and credit cards, Elan, cobrand, and all related functions, including business line risk and credit/collections. She will report directly to U.S. Bancorp President Gunjan Kedia and be based in New York. Kelso's deep experience in payments strategy, branding and marketing, product management and delivery, and partnership and business development will be invaluable in driving the growth and success of the PCS division.

Kelso's appointment is a testament to U.S. Bancorp's commitment to attracting top talent and fostering a culture of innovation and growth. Her extensive experience in consumer and small business payments, coupled with her proven track record of driving disruptive innovation within a large organization, makes her an ideal fit for this role. As U.S. Bancorp continues to evolve and adapt in the rapidly changing payments landscape, Kelso's leadership and expertise will be crucial in helping the company capitalize on new opportunities and maintain its competitive edge.

In conclusion, Courtney Kelso's appointment as the head of U.S. Bancorp's PCS division is a strategic move that will bring valuable expertise and experience to the company's consumer payments segment. With her proven track record in driving innovation and growth, Kelso is well-positioned to help U.S. Bancorp continue to thrive in the competitive payments landscape.