Conduent Expands EBT Solutions Deployment to Combat Fraud and Enhance Customer Experiences Across US States

Conduent Incorporated, a global technology-driven business solutions and services company, announced the expansion of its Electronic Benefits Transfer (EBT) solutions to enhance security and end-user experience. The company's EBT solutions, including fraud prevention tools such as intelligent voice systems and technologies enabling the planned move to EBT chip cards, are being deployed across 12 US states. Conduent's VeriSight Anti-Fraud Suite offers innovative tools to address threats of fraud in public benefit programs, including an advanced interactive voice response system and real-time usage alerts. The company is also working to introduce SNAP cards with EMV chip technology and support state implementations of mobile wallet functionality.

Conduent Incorporated, a global technology-driven business solutions and services company, has announced the expansion of its Electronic Benefits Transfer (EBT) solutions to enhance security and end-user experience. The company's EBT solutions, including fraud prevention tools such as intelligent voice systems and technologies enabling the planned move to EBT chip cards, are being deployed across 12 US states. Conduent's VeriSight Anti-Fraud Suite offers innovative tools to address threats of fraud in public benefit programs, including an advanced interactive voice response system and real-time usage alerts. The company is also working to introduce SNAP cards with EMV chip technology and support state implementations of mobile wallet functionality [1].

The lock/unlock feature, part of Conduent's VeriSight Anti-Fraud Suite, allows recipients of government assistance, specifically participants in the Supplemental Nutrition Assistance Program (SNAP), to lock and unlock their EBT accounts through Conduent’s ConnectEBT mobile app and cardholder portal. This feature enables recipients to block all purchases or limit the blocking to purchases outside of their home state, providing greater control and helping to prevent unauthorized access by fraudsters. The 12 Conduent-supported states currently offering the lock/unlock functionality are Alabama, Delaware, Georgia, Indiana, Iowa, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Carolina, and Virginia, with additional states expected to adopt the technology in the near future [1].

The VeriSight suite also includes an advanced interactive voice response (IVR) system for EBT customer service centers. This system uses behavioral analytics to detect patterns such as excessive calls from a single number, enabling real-time restrictions to prevent suspicious access attempts. Additionally, users of Conduent’s ConnectEBT app can opt in to receive real-time usage alerts, empowering them to quickly detect and report potentially fraudulent activity [1].

Conduent is also preparing for the introduction of SNAP cards with EMV (Europay, Mastercard, and Visa) chip technology, which will further boost card security and reduce fraud risks at points of sale. The company is also poised to support state implementations of mobile wallet functionality, including Apple Pay and Google Pay, to bring added convenience and modernize benefit access [1].

The expansion of Conduent's EBT solutions is a significant step in combating fraud that threatens taxpayer funds. The company's focus on integrating AI technologies to automate processes, improve efficiency, and reduce costs, while enhancing service for those who depend on these critical benefits, underscores its commitment to public sector innovation [1].

References:
[1] https://www.stocktitan.net/news/CNDT/conduent-expands-deployment-of-ebt-solutions-to-prevent-fraud-and-fzmrw1tq4e6j.html