"CMDB Intelligent Search: A Natural Language Query Tool for Efficient CI Retrieval"

CMDB Intelligent Search is a feature that searches only through the CMDB Class hierarchy tables, CIs, and their relationships. It uses Natural Language Query (NLQ) to query for CIs along with their class in the CMDB. This feature is integrated into CMDB Workspace search and has benefits such as the ability to span multiple CMDB classes and involve many CIs connected by different relationships. It also has a spell checker and can be managed and handled through sample searches, synonyms, and implicit relationships. CMDB Intelligent Search can be enabled on Global Search after ensuring the prerequisite is in place.

Introduction:
The Configuration Management Database (CMDB) in ServiceNow is an indispensable repository of information related to an organization's hardware, software, and services. However, with the vast volume of data it contains, locating specific information can be a daunting task. Enter CMDB Intelligent Search, an NLQ-based feature that simplifies the search process by allowing users to query the CMDB using natural language [1].

Accessing and Using CMDB Intelligent Search:
To access CMDB Intelligent Search, navigate to the CMDB Workspace in ServiceNow and look for the search box located under the "Intelligent search" section at the top [1]. Before initiating a search, users can refer to the search tips provided for guidance on single-table, multi-table, advanced filtering, and relationship searches [1].

Searching for Information:
To search for information, users simply need to type their query in the search box using natural language. For example, "Show me all servers located in San Diego" [1]. As users type, ServiceNow suggests relevant table names and field names to help refine the search [1].

Refining the Query:
If necessary, users can refine their query by applying advanced filters or querying relationship data [1]. In some cases, ServiceNow may require clarification on certain parts of the query, in which case a dialog box will appear prompting the user to provide additional information [1].

Benefits of CMDB Intelligent Search:
The benefits of CMDB Intelligent Search are numerous. It allows users to search for information without needing to comprehend the underlying database schema or come up with complicated queries [1]. Additionally, it can span multiple CMDB classes and involve many CIs connected by different relationships, making it a powerful tool for organizations with complex IT environments [1]. Furthermore, it comes with a spell checker and can be managed and handled through sample searches, synonyms, and implicit relationships [1].

Conclusion:
In conclusion, CMDB Intelligent Search is a game-changer for organizations utilizing ServiceNow's Configuration Management Database. By allowing users to search for information using natural language, it simplifies the search process and makes it more accessible to a wider range of users. With its ability to span multiple classes and involve many related CIs, it is an essential tool for managing complex IT environments.

References:
[1] ServiceNowGuru. (n.d.). CMDB Intelligent Search. Retrieved from https://servicenowguru.com/cmdb/cmdb-intelligent-search/