CIBC Wins Digital Banker's Best Gen-AI Initiative Award for Second Consecutive Year

CIBC's internal AI platform, CAI, has been named the Best Gen-AI Initiative by The Digital Banker for the second year in a row. CAI uses generative AI to enhance productivity and deliver best-in-class client experience, empowering team members to automate tasks and saving an estimated 600,000 hours since its launch. The platform also serves as a platform and engine for tailored CIBC-specific AI solutions, enabling customized workflows and business solutions.

TORONTO, July 2, 2025 — Canadian Imperial Bank of Commerce (CIBC) has once again been recognized for its innovative use of generative AI. The Digital Banker has named CIBC's internal AI platform, CAI (CIBC AI), the Best Gen-AI Initiative for the second consecutive year [1]. This accolade underscores CIBC's commitment to leveraging AI to enhance productivity and deliver a superior client experience.

CAI, launched across the bank in May, empowers team members to automate common tasks such as summarizing documents, drafting emails, and compiling research. By integrating advanced tools like automated content generation, customizable templates, and enhanced search functionalities, CAI has transformed the way team members work, saving an estimated 600,000 hours since its inception [1].

The platform also serves as a platform and engine for tailored CIBC-specific AI solutions, enabling customized workflows and business solutions [1]. This recognition marks the second consecutive year that CIBC has won the Best Gen-AI Initiative technology award from The Digital Banker, following its transformational work on its Knowledge Central Generative AI pilot in 2024.

CIBC's commitment to AI is evident in its ongoing efforts to stay at the forefront of technology. The bank's Executive Vice-President, Infrastructure, Architecture and Modernization, Dave Gillespie, highlighted, "CAI reflects our bank's commitment to staying at the forefront of technology. This recognition underscores CIBC's commitment to leveraging AI thoughtfully and effectively, enhancing our ability to meet client needs while supporting our teams in delivering on our client-focused strategy" [1].

The recognition from The Digital Banker, which assesses organizations on innovation, client experience, financial and market performance, and corporate strategy, further validates CIBC's strategic use of AI [1]. The growing adoption of AI platforms is a significant trend in the financial sector, driven by increasing enterprise-wide adoption of AI development tools and the rising demand for efficient data-driven solutions [2].

The global AI Platform Market is projected to reach USD 94.30 billion by 2030, growing at a CAGR of 38.9% during the forecast period [2]. This growth is fueled by advancements in natural language processing, computer vision technologies, and the need for scalable and efficient AI solutions. North America is expected to hold the largest market share due to its strong presence of leading technology companies and high investment in AI research and development [2].

CIBC's continued success with CAI highlights the bank's ability to innovate and stay competitive in the rapidly evolving financial landscape. As AI continues to transform the industry, CIBC's strategic use of generative AI will likely remain a key driver of its success.

References:
[1] https://www.newswire.ca/news-releases/cibc-wins-the-digital-banker-s-best-gen-ai-initiative-award-for-second-year-in-a-row-819539282.html
[2] https://www.prnewswire.com/news-releases/ai-platform-market-94-30-billion-by-2030--marketsandmarkets-302522912.html