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ChatGPT Outage Sparks Global Frustration Amid Launch of New Apple Integration

Word on the StreetThursday, Dec 12, 2024 2:00 am ET

1min read

On December 12, the hashtag “ChatGPT is down” became a trending topic on social media platforms worldwide. Many users and tech enthusiasts reported issues with the AI chatbot, which is primarily operated by OpenAI. Users shared their experiences of being unable to access the services of ChatGPT, that had been running smoothly the previous evening, highlighting a significant disruption that began early in the morning.

According to OpenAI’s official communication, the outage was first identified on December 11, and it affected not just ChatGPT but also other related services, including Sora and API connections. The company quickly acknowledged the problem, stating that they had pinpointed the cause and were working diligently to restore services as promptly as possible. By 9:50 AM on December 12, OpenAI had managed to partially recover the API and ChatGPT functionalities, although the Sora service remained inactive.

This outage had widespread implications, particularly affecting companies that rely on OpenAI’s API for their operations. Users across the globe expressed their frustration and confusion on social media, reporting issues such as slow login processes and degraded performance. OpenAI's efforts to resolve the disruption were ongoing, with apologies offered and a commitment to returning to full service stated.

Compounding the issue, earlier on the same day, a new feature was rolled out that integrated ChatGPT into Apple’s operating systems as part of the iOS 18.2 update. This update allowed iPhone, iPad, and Mac users to interact with ChatGPT directly through Siri, a development that had been highly anticipated in the tech community. However, due to the ongoing service disruption, some users were unable to experience this new integration.

The situation resulted in a significant number of complaints from users who faced difficulties accessing the service, including those who were part of OpenAI’s premium subscription tier, GPTPro. Social media feedback indicated a growing dissatisfaction, highlighting the importance of reliable service provision in the modern age of computing where AI interactions are increasingly seen as integral to user experience.

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