ChargePoint Introduces Safeguard Care for Proactive EV Charger Maintenance

ChargePoint has launched Safeguard Care, a new service aimed at ensuring the reliability of its electric vehicle charging stations. The service is available in six markets and focuses on proactive maintenance and monitoring, making it ideal for high-traffic charging providers like municipalities and workplaces. With comprehensive support including visual inspections and test charges, Safeguard Care offers peace of mind to station owners and EV drivers, further solidifying ChargePoint's role in advancing the electrification of transportation.

ChargePoint Holdings, Inc. (NYSE: CHPT) has introduced Safeguard Care, a new service aimed at ensuring the reliability of its electric vehicle (EV) charging stations. The service is available in six initial markets and focuses on proactive maintenance and monitoring, making it ideal for high-traffic charging providers such as municipalities and workplaces [2].

Safeguard Care involves routine inspections, cleaning, minor repairs, and test charges to ensure charger functionality. Trained technicians from ChargePoint visit charging stations to address issues on-site, providing peace of mind to station owners and EV drivers alike. The service complements ChargePoint's existing Assure service, offering comprehensive support for station owners [2].

The service is designed for charging providers with high traffic and distributed charging stations, such as municipalities, parking garages, and workplaces. It is particularly aimed at station owners without dedicated staff to regularly inspect and maintain their stations [2].

ChargePoint's commitment to delivering a reliable charging experience is evident in this new initiative. By proactively addressing potential issues, Safeguard Care aims to enhance the overall EV charging experience and support the growing demand for electric vehicles [2].

In other recent developments, ChargePoint has implemented a 1-for-20 reverse stock split of its common stock, aimed at increasing the share price to comply with the New York Stock Exchange's minimum trading price requirements [2]. The company also faces financial challenges, with negative EBITDA of $201 million and declining revenue growth of -15.7% in the last twelve months [2].

Despite these challenges, ChargePoint continues to expand its network of charging ports, with over 1.25 million charging ports worldwide. The company's broader effort to make public EV charging more reliable is evident in the launch of Safeguard Care, which marks an interesting shift toward proactive, rather than reactive, boots-on-the-ground support [1].

References:
[1] https://electrek.co/2025/07/29/chargepoint-ev-charger-checkups-safeguard-care/
[2] https://www.investing.com/news/company-news/chargepoint-launches-safeguard-care-for-ev-charging-reliability-93CH-4157322