Cerillion Named in Gartner's Magic Quadrant and Critical Capabilities Reports for AI in CSP Customer and Business Operations

Cerillion has been recognized in Gartner's Magic Quadrant for AI in CSP Customer and Business Operations and Critical Capabilities for AI in CSP Customer and Business Operations. The company's inclusion follows its continued investment in AI-powered capabilities embedded in its BSS/OSS suite and BSS/OSS-as-a-Service solutions. Cerillion's strategy emphasizes rapid time-to-market, consistent omnichannel experiences, and low-code/no-code adaptability.

Cerillion, a leading provider of composable BSS/OSS solutions to the telecoms industry, has been recognized in Gartner's Magic Quadrant for AI in CSP Customer and Business Operations and the Critical Capabilities for AI in CSP Customer and Business Operations. This recognition underscores Cerillion's commitment to embedding advanced AI capabilities within its pre-integrated BSS/OSS suite and BSS/OSS-as-a-Service solutions [1][2].

Gartner evaluated vendors based on a comprehensive set of criteria, including market understanding, product strategy, sales strategy, innovation, and customer experience. Cerillion's inclusion in these reports reflects its ongoing investment in delivering AI-powered capabilities, emphasizing rapid time-to-market, consistent omnichannel experiences, and low-code/no-code adaptability [1][2].

The company's approach includes a flexible "bring-your-own" model that supports any public or private large language models (LLMs), allowing customers to use the technology without requiring specific AI expertise or complex integration. Cerillion's strategy also emphasizes standards-based integration through TM Forum Open APIs and alignment with the Open Digital Architecture (ODA) [1][2].

Louis Hall, CEO of Cerillion, commented, "We're delighted to be recognized in these new Magic Quadrant and Critical Capabilities reports for AI in CSP customer and business operations. We believe this validates our ongoing strategy of embedding advanced AI into our SaaS-based, composable BSS/OSS suite to help CSPs streamline operations, enhance customer experience, and accelerate innovation" [1][2].

In addition to the Magic Quadrant and Critical Capabilities recognition, Cerillion has also been named as a Representative Vendor in two recent Gartner Market Guides: Gartner Market Guide for CSP Customer Management and Experience Solutions (June 2025) and Gartner Market Guide for CSP Revenue Management and Monetization Solutions (March 2025) [1][2].

References:
[1] https://finance.yahoo.com/news/cerillion-recognised-2025-gartner-magic-071500957.html
[2] https://www.prnewswire.com/news-releases/cerillion-recognised-in-the-2025-gartner-magic-quadrant-for-ai-in-csp-customer-and-business-operations-302543166.html