AT&T CEO: iPhone's Popularity Waning Without AI Breakthroughs

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Thursday, Sep 11, 2025 5:04 am ET1min read
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- AT&T CEO warns iPhone's popularity may decline without major AI breakthroughs, as hardware-driven "supercycle" growth fades.

- The executive highlights software evolution, not new hardware, as key to enhancing user engagement and device usage frequency.

- Apple lags behind Google, Microsoft, and Samsung in AI integration, with incremental updates failing to match competitors' AI-driven features.

- iPhone 17 could face muted demand if it lacks transformative AI capabilities, ending the era of record-breaking launch sales and consumer frenzy.

- AT&T emphasizes Apple must develop unique AI applications to make the iPhone indispensable, differentiating it from other AI tools and devices.

AT&T's chief executive officer recently expressed that the era of the iPhone's popularity may be coming to an end, unless significant breakthroughs in artificial intelligence (AI) are achieved. The executive highlighted that the iPhone's development is no longer driven by the "supercycle" phenomenon, which was once a key factor in its success. The executive noted that modern devices are increasingly driven by software, and the gradual development of software, rather than new hardware, is the key to enhancing user interaction and usage frequency.

The executive's comments address a growing concern among investors: Apple's lag in the AI race. Over the past year, competitors such as GoogleGOOGL--, MicrosoftMSFT--, and Samsung have rolled out AI-driven features across search, devices, and productivity software. While AppleAAPL-- has also introduced related features, its approach has been more incremental. Key functionalities, including a deeply integrated conversational Siri and visual intelligence tools, are still not fully available.

The executive believes that this situation also has significant implications for consumers. If the iPhone 17 does not achieve a significant breakthrough, it may be seen as a minor upgrade rather than a must-have device. The executive stated, "I think this scenario is quite likely, although some consumers will find sufficient reasons to purchase the new device. However, I do not believe there will be a scenario where people line up on the day of release, rushing to buy and setting a new record for the highest sales."

This contrasts sharply with the iPhone's heyday, when consumers flocked to Apple stores during "supercycle" years, driving the company's stock to new highs. The executive added that it remains to be seen whether Apple can develop applications that make the iPhone indispensable. The executive emphasized that Apple's AI technology must have unique features that set it apart from other AI tools or devices.

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