CCC Intelligent Solutions and Elitek Enhance Integration for Collision Repair Workflows

CCC Intelligent Solutions and Elitek have expanded their integration to streamline collision repair workflows. The enhanced system automatically integrates mobile sublet services into CCC ONE workfiles, improving documentation efficiency and reducing administrative tasks for repairers. The initial integration focused on documenting remote diagnostics, while the current expansion automates the delivery of diagnostic information from on-site services performed by Elitek technicians.

CCC Intelligent Solutions Inc. (CCC) and Elitek Vehicle Services, an LKQ Company, have expanded their integration to enhance collision repair workflows, automating the inclusion of mobile sublet services into CCC ONE workfiles. This expansion aims to improve documentation efficiency and reduce administrative tasks for repairers.

The initial integration, launched in 2023, enabled the documentation of remote diagnostics services to flow directly into CCC ONE, including invoices, scan, and calibration reports. The latest expansion extends this functionality to additional mobile services performed on-site by Elitek technicians, automating the delivery of key information into repair workflows. This added efficiency supports repairers as they manage rising repair complexity and staffing constraints [1].

Elitek delivers mobile diagnostics and sublet services directly to collision repair facilities, helping complete repairs outside a shop’s in-house capabilities. With the new integration, service documentation can be automatically attached to the appropriate CCC ONE repair order, removing the need for manual uploads or data entry [2].

Mark Fincher, vice president of product management at CCC, stated, "With pressure mounting from rising complexity and staffing challenges, repairers are looking for ways to do more with less, and that can include subletting out specialized services. By expanding our integration with Elitek, we’re helping shops reduce manual steps and improve repair documentation, all within the workflows they already use every day."

Glen Dixon, Senior Director of North American Operations at Elitek Vehicle Services, expressed pride in the expanded relationship, stating, "We’re proud to expand our relationship with CCC and bring even more value to our customers by reducing friction across our portfolio of services. Adding documentation from more of our services into CCC ONE helps streamline operations, reduce time spent managing sublet work, and makes it even easier for our customers to perform ADAS calibrations, mechanical, electrical, and other sublet services."

Elitek is a participating provider in the CCC Diagnostics Network, which includes multiple diagnostics and sublet service partners. Repairers have the flexibility to choose the providers that best meet their needs while supporting consistent and complete documentation in CCC ONE [1].

References:
[1] https://finance.yahoo.com/news/ccc-intelligent-solutions-elitek-expand-120000435.html
[2] https://www.morningstar.com/news/business-wire/20250811949267/ccc-intelligent-solutions-and-elitek-expand-integration-to-include-sublet-services