Casap Raises $25M Series A to Revolutionize Payment Disputes with AI and Eliminate First-Party Fraud Losses

Casap, a company that uses AI to automate dispute resolution and reduce fraud losses, has raised $25 million in Series A funding led by Emergence Capital. The funding brings Casap's total funding to $33.5 million and signals growing demand from financial institutions to streamline dispute resolution and reduce fraud losses. Casap's AI-powered platform has already seen real impact, with customers experiencing over 51% reduction in fraud losses and positive ROI in weeks.

Casap, an AI-powered disputes automation and fraud prevention platform, has raised $25 million in Series A funding led by Emergence Capital. This funding brings Casap's total funding to $33.5 million, signaling a significant surge in demand from financial institutions seeking to streamline dispute resolution and reduce fraud losses [1].

The company's innovative platform uses intelligent automation to address the outdated, slow, and expensive workflows that currently plague the dispute resolution process in financial services. By employing AI agents to handle the full dispute lifecycle from intake to chargeback filing and member communication, Casap aims to modernize this process and enhance consumer loyalty at scale [1].

Casap has already demonstrated substantial impact, with customers experiencing over a 51% reduction in fraud losses and achieving positive ROI in weeks. Institutions such as Chartway FCU and MidSouth Community FCU have seen significant improvements, with the platform replacing fragmented tools with a unified, intelligent system that resolves cases faster and builds consumer trust [1].

The funding will accelerate the expansion of Casap's first-party fraud scoring and AI decisioning capabilities, support key hiring, and continue executing on its vision of eliminating friction across the payments lifecycle. Shanthi Shanmugam, Co-founder and CEO of Casap, emphasizes that disputes are an opportunity to earn trust and drive loyalty, transforming them from a point of frustration into a competitive advantage [1].

References:
[1] https://www.businesswire.com/news/home/20250807093922/en/Casap-Raises-%2425M-Series-A-to-Revolutionize-Payment-Disputes-with-AI-and-Eliminate-First-Party-Fraud-Losses