Bybit Offers 20 USDT Trading Fee Discounts After PUMP Service Disruption

Bybit, a leading cryptocurrency exchange, has announced a compensation measure for users affected by the recent PUMP subscription service disruption. The exchange will distribute 20 USDT spot trading fee discount vouchers to eligible users. This move is aimed at mitigating the inconvenience caused by the service interruption and maintaining user trust and satisfaction.

The PUMP subscription service, designed to provide users with exclusive trading signals and market insights, experienced an unexpected outage. This disruption led to a temporary halt in the delivery of premium content and trading recommendations, impacting a significant number of subscribers. Bybit's decision to offer trading fee discounts is a proactive step to address user concerns and demonstrate its commitment to customer support.

On July 12th, 2025, at 14:00 UTC, the public token sale of PUMP officially started. Due to extremely high market demand, the token was oversubscribed within seconds, resulting in some users successfully receiving an allocation while others were unable to participate. All users' order statuses have been thoroughly reviewed. To ensure fairness and transparency, token allocation strictly followed a "first-come, first-served" principle. Within 10 minutes after Bybit confirmed the final status of the PUMP token sale, all oversubscribed funds have been fully refunded.

The 20 USDT spot trading fee discount vouchers will be distributed to all users who were actively subscribed to the PUMP service during the period of disruption. These vouchers can be used to offset trading fees on spot transactions, providing a tangible benefit to affected users. Bybit has emphasized that the distribution process will be transparent and efficient, ensuring that all eligible users receive their compensation promptly.

This initiative by Bybit underscores the exchange's dedication to maintaining high standards of service and user satisfaction. By offering trading fee discounts, Bybit not only compensates affected users but also encourages continued engagement with its platform. The move is likely to enhance user loyalty and reinforce Bybit's reputation as a reliable and customer-focused exchange.

In addition to the compensation, Bybit has also taken steps to improve the robustness of its PUMP subscription service. The exchange has implemented enhanced monitoring and support systems to prevent similar disruptions in the future. These measures are part of Bybit's ongoing efforts to provide a seamless and secure trading experience for its users.

Bybit's proactive response to the PUMP subscription service disruption serves as a positive example for the cryptocurrency industry. It highlights the importance of prioritizing user satisfaction and maintaining transparency in operations. As the cryptocurrency market continues to evolve, exchanges like Bybit play a crucial role in shaping user expectations and setting industry standards.