Boeing's Soap Dispenser Controversy: A 7,943% Markup

The U.S. Air Force has found itself in a contentious situation following an audit by the Department of Defense's Office of Inspector General (DoD OIG). The report alleges that Boeing, the primary contractor for the C-17 Globemaster III military transport aircraft, overcharged the Air Force by a staggering 7,943% for lavatory soap dispensers. This article delves into the details of the controversy, the implications for the Air Force's procurement process, and the potential impact on the C-17 fleet's readiness.

The DoD OIG audit, prompted by an anonymous tip, revealed that the Air Force paid $149,072 for plastic-bodied pump dispensers, which are commercially available for a fraction of the price. The report also identified overpayments for other spare parts, totaling nearly $1 million for a dozen different types of parts. This has raised serious concerns about the effectiveness of the Air Force's internal controls and the potential impact on the C-17's operational readiness.


The high markup on these parts can be attributed to several factors. Firstly, the Air Force's procurement process appears to have lacked adequate oversight. Contracting officials failed to review invoices to determine fair and reasonable prices before payment, allowing Boeing to charge exorbitant prices. Secondly, Boeing's market dominance in the C-17 sustainment contracts may have contributed to the inflated prices. The company's near-monopoly on the supply of spare parts for the C-17 fleet may have limited the Air Force's ability to negotiate fair prices.


The Air Force has agreed with the intent of the inspector general's recommendations to determine whether spare parts prices are allowable and reasonable before payment and to seek repayment of at least $902,946. However, the overpricing issues highlight significant lapses in internal controls within the Air Force's procurement process. The lack of data validation, contract surveillance, and thorough invoice reviews contributed to the overpricing of C-17 spare parts. Additionally, inadequate guidance for contracting officers played a role in the overpricing, as they were not equipped to effectively challenge proposed prices or ensure compliance with allowable and reasonable costs.

To prevent similar overpricing incidents in the future, the Air Force must implement more effective internal controls. This includes validating cost data during negotiations, tracking price increases during the contract term, and thoroughly reviewing invoices to ensure prices align with fair pricing standards. Furthermore, the Air Force should provide clear guidance to contracting officers on verification of bills of materials before negotiation and review of invoices for compliance with allowable and reasonable costs.

The Boeing soap dispenser controversy has brought to light the need for improved procurement practices within the Air Force. By addressing the identified issues and implementing stronger internal controls, the Air Force can protect taxpayer dollars and maintain the operational readiness of its C-17 fleet.