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BMO's AI-Powered Lumi Assistant Receives Two Digital Innovation Awards
ByAinvest
Tuesday, Jun 17, 2025 8:17 am ET1min read
BMO's AI-powered Lumi Assistant has been recognized for digital innovation with two awards: "Best Use of Gen AI for Customer Experience – Canada" by the Digital CX Awards and "Top Innovation in Finance – North America" by Global Finance's Top Financial Innovations 2025. Lumi empowers employees to deliver faster, more personalized service to clients by providing real-time access to critical information. The tool simplifies and accelerates access to policies, procedures, and resources, helping employees support clients' enquiries rapidly.
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