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A recent case of cryptocurrency theft has highlighted vulnerabilities in hardware wallet security, as a scammer exploited a preloaded device to siphon 4.35 BTC (approximately $250,000 at current prices) from a victim. According to blockchain security firm SlowMist, the incident involved a compromised imToken hardware wallet purchased via the JD.com marketplace. The victim, who had no prior crypto experience, withdrew Bitcoin in multiple batches from the OKX exchange to the wallet on July 26, only to discover two days later that her balance had been entirely drained. Analysis of the wallet’s transaction history revealed that the funds were transferred to multiple addresses by an unauthorized actor. The scam leveraged a long-standing tactic: selling activated wallets with pre-recorded seed phrases, which allowed the scammer to bypass user-generated security measures. The victim failed to reset the device or generate her own seed phrase, leaving the wallet’s private keys exposed [1].
The incident underscores the risks of purchasing hardware wallets from third-party platforms rather than official brand websites. Scammers often activate devices ahead of sale, embedding malicious configurations that mimic legitimate products. Once users transfer funds to these wallets without resetting them, attackers gain full control. The compromised imToken wallet in this case was sold by a now-defunct store, a red flag that highlights the importance of verifying seller authenticity. Blockchain security experts emphasize that users must reset all hardware wallets before deployment, regardless of the purchase source [1].
To mitigate such risks, security professionals recommend a five-step approach: (1) buy hardware wallets exclusively from official brand websites, (2) discard any preloaded seed phrases and generate unique ones during setup, (3) always reset the device to erase potential malware or backdoors, (4) conduct small test transfers before moving large sums to verify functionality, and (5) educate oneself on how hardware wallets operate. These steps aim to close gaps in user behavior that scammers exploit [1].
The case adds to a growing trend of hardware wallet scams, where technical sophistication and social engineering converge. While hardware wallets are inherently secure, their effectiveness relies on user diligence. The failure to reset the device in this instance transformed a secure storage solution into a vector for theft. As crypto adoption expands, particularly among less-experienced users, the need for robust security education and strict purchasing protocols becomes critical. Platforms like JD.com must also enhance safeguards to detect and remove fraudulent sellers, though the ultimate responsibility lies with individual users to verify authenticity and follow best practices [1].
Source: [1] [Scammer Steals $520K in Bitcoin via Hardware Wallet. Avoid This in 5 Steps](https://u.today/scammer-steals-520k-in-bitcoin-via-hardware-wallet-avoid-this-in-5-steps)

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