AudioCodes Wins Best CX Deployment at 2025 CX Awards with Voca Conversational Interaction Center

AudioCodes has won the 2025 Best CX Deployment award for its implementation of the Voca Conversational Interaction Center at the University of Central Florida. The deployment integrated 40 contact center desks and 400 agents into a Microsoft Teams-based platform, servicing 70,000 students and 10,000 staff members. AudioCodes also received a Highly Commended recognition in the Best CX Partnership category for its collaboration with AT&T Business. The company's Voca CIC continues to demonstrate superior scalability and reliability, with capabilities extending across voice, chat, email, and SMS through Microsoft Teams certification and Azure integration.

AudioCodes has been recognized with the 2025 Best CX Deployment award for its innovative implementation of the Voca Conversational Interaction Center (Voca CIC) at the University of Central Florida (UCF). The deployment, which consolidated 40 contact center desks and 400 agents into a single Microsoft Teams-based platform, supports 70,000 students and 10,000 staff members [1].

The award, presented by CX Today at the 2025 CX Awards, highlights AudioCodes' ability to deliver a scalable and reliable contact center solution tailored to the education sector. The deployment not only streamlined UCF's contact center operations but also showcased the economic benefits and customer testimonials that underscored its effectiveness [1].

In addition to winning Best CX Deployment, AudioCodes was honored as Highly Commended in the Best CX Partnership category for its collaboration with AT&T Business. This partnership brings together AT&T Cloud Voice and Voca CIC to offer a market-centric, integrated UCaaS and CCaaS solution for Microsoft Teams. The recognition from CX Today underscores the strength and momentum of this strategic collaboration [1].

The success of the Voca CIC deployment at UCF builds on AudioCodes' 2024 win for Best Microsoft Teams Contact Center Solution. The solution, certified for Microsoft Teams and built in Azure, leverages Azure Communication Services and Teams Phone Extensibility to deliver scalable, AI-first customer experiences across voice, chat, email, and SMS [1].

AudioCodes' Voca CIC is available as a 30-day free trial, allowing new customers to build a conversational contact center in minutes, complete with AI and omnichannel features, and a free phone number from AudioCodes for instant evaluation [1].

References:

[1] https://www.prnewswire.com/news-releases/audiocodes-voca-conversational-interaction-center-wins-best-cx-deployment-at-2025-cx-awards-302505518.html