Amwell Extends Partnership with U.S. Defense Health Agency for Military Health System's Digital First Program

Amwell has been awarded an extension of its contract with the US Defense Health Agency to continue powering the digital transformation of the Military Health System. The platform, as part of a Leidos-led partnership, has been successfully deployed across the global DOD enterprise and has nearly tripled virtual visits since replacing the DHA's MHS Video Connect capability. Amwell will continue to enable high-quality, efficient care for military service members and their families.

Amwell, a leading technology-enabled care platform provider, has been awarded an extension of its contract with the U.S. Defense Health Agency (DHA) to continue powering the digital transformation of the Military Health System (MHS). The extension, part of a Leidos-led partnership, supports the ongoing digital transformation of the MHS, which serves approximately 9.6 million beneficiaries.

Under the contract extension, Amwell will continue to provide its comprehensive technology-enabled care platform to facilitate virtual care delivered by MHS providers. The platform for scheduled virtual visits has been successfully deployed across the global DOD enterprise, including the U.S. Military Entrance Processing Command (MEPCOM) and the U.S. Coast Guard (USCG). The platform replaced the MHS Video Connect solution, enabling providers to deliver tech-enabled care.

The Amwell platform is fully integrated with the MHS electronic health record, supporting dynamic health solutions for military care teams, service members, and their families. It aids efficiency efforts by streamlining care team workloads, enhancing beneficiary health, reducing costs, and optimizing the effective utilization of DHA's clinical resources worldwide.

Since replacing the MHS Video Connect capability, the platform has nearly tripled the number of virtual visits. Amwell's chairman and CEO, Ido Schoenberg, said, "Our platform is in use across the global DOD enterprise, enabling high-quality, efficient care for this important population. We are grateful for the service of our nation’s military, and we are proud to be supporting their wellbeing."

The DHA’s Digital Front Door initiative has brought new capabilities to MHS GENESIS, an advanced electronic health record (EHR) and healthcare system solution that supports military and Veteran healthcare initiatives. The Amwell platform has deep integration assets and a simple yet powerful user experience, enabling efficient and high-quality technology-enabled care delivery.

The Digital First program supports approximately 9.6 million users, including active-duty service members, their families, retirees, and healthcare professionals across all levels of care. The extension of the contract is set to continue through July 2026, with comparable financial terms.

Amwell has successfully expanded its platform beyond DHA sites to include MHS beneficiaries in the USCG and U.S. MEPCOM. The platform has also facilitated successful virtual visits from deployed units in a combat zone connected to a military hospital in the United States.

The DHA supports U.S. national security and ensures that military teams are ready to deploy. Digital First supports the entire MHS community, which includes approximately 9.6 million active-duty service members, family members, retirees, and healthcare professionals across the continuum of care.

References:
[1] https://finance.yahoo.com/news/amwell-secures-us-military-health-145107307.html
[2] https://www.globenewswire.com/news-release/2025/08/05/3127379/0/en/Amwell-set-to-continue-to-enable-U-S-Defense-Health-Agency-healthcare-teams-to-deliver-connected-and-seamless-in-person-and-virtual-care-for-the-Military-Health-System-MHS.html