American Lamprecht Boosts Visibility with Descartes' Real-Time Tracking

American Lamprecht, a leading freight forwarder based in Illinois, has taken a significant step towards improving operational efficiency and customer service by implementing Descartes' shipment tracking capabilities. The integration of Descartes' real-time tracking solution with American Lamprecht's back-office systems has enabled the company to provide customers with anytime, anywhere insights into shipment location and status at every stage of the air or ocean journey.

Patrick Imhof, CEO at American Lamprecht, expressed his enthusiasm about the new solution: "With Descartes’ advanced tracking, we can provide shippers with anytime, anywhere insights into shipment location and status at every stage of the air or ocean journey. This not only enhances customer service standards, but also allows us to reduce the time spent tracking shipments manually. Combined with the efficiency gains from the integration with our Descartes forwarder system, we’re better positioned to drive up overall service levels with more effective operations and higher-value productive time with customers."

The integration of Descartes' shipment tracking capabilities with American Lamprecht's forwarder enterprise billing and accounting system has enabled the company to automate ocean and air freight tracking with real-time visibility, predictive ETAs, intelligent alerts, and consolidated data from a single reliable source. This has led to more efficient digital shipment workflows, better coordination of freight movement, and improved customer service levels without adding labor.

Scott Sangster, General Manager, Logistics Services Providers at Descartes, commented on the implementation: "We’re pleased to help American Lamprecht provide customers with easy access to real-time status information on air and ocean shipments by leveraging additional value offered by the Descartes OneView platform. Whether for imports or exports, the combined solution helps logistics service providers drive much more efficient digital shipment workflows to better coordinate the movement of freight and boost customer service levels without adding labor."

By leveraging the Descartes Global Logistics Network (GLN), American Lamprecht has gained access to a wide range of air and ocean carriers, enabling real-time data population into Descartes OneView Forwarder Enterprise. This extensive logistics network creates a sustainable competitive advantage, making it increasingly difficult for competitors to replicate the breadth and depth of Descartes' integrated offerings.

In conclusion, American Lamprecht's implementation of Descartes' real-time tracking solution has significantly enhanced the company's operational efficiency and customer service capabilities. By automating tracking processes, providing real-time visibility, and leveraging the Descartes GLN, American Lamprecht is well-positioned to maintain a competitive edge in the rapidly evolving digital logistics landscape.