American Express Canada Tops J.D. Power 2025 Canada Credit Card Satisfaction Study, American Express Cobalt Card Ranked Best Annual Fee Card

American Express Canada ranked No. 1 in J.D. Power's 2025 Canada Credit Card Satisfaction Study for credit card issuers and annual fee cards. The American Express Cobalt Card was ranked No. 1 among credit cards with an annual fee for the second consecutive year. The company's focus on rewards, benefits, and customer service contributed to the recognition.

American Express Canada has once again topped the charts in J.D. Power's 2025 Canada Credit Card Satisfaction Study. The company secured the No. 1 spot in the 'Credit Card Issuers' and 'Annual Fee Card' categories. This is the second consecutive year that the American Express Cobalt Card has been recognized as the best credit card with an annual fee by J.D. Power.

The study evaluated cardholder satisfaction with their primary credit card issuer across seven key factors. American Express claimed the top position in four factors: rewards earning, benefits, customer service, and credit card terms. The American Express Cobalt Card achieved the highest score in its segment across six factors: rewards earning, customer service, account management, benefits, new account, and credit card terms.

The awards reflect American Express's sustained investment in providing exceptional Cardmember benefits. These include rich and flexible rewards on select cards, enhanced travel benefits and partner offers for Platinum Cardmembers, priority entertainment access, and travel coverage on select cards. The company's commitment to delivering an exceptional Membership experience by focusing on rewards, benefits, and experiences that suit the lifestyles of its Cardmembers is evident in these recognitions.

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. The company has been delivering industry intelligence on customer interactions with brands and products for over 55 years. American Express, founded in 1850 and headquartered in New York, is a global payments and premium lifestyle brand powered by technology. With a rich history of delivering innovation and Membership value, American Express continues to strive for excellence in customer experience.