AI Threatens 49% of Public Sector Jobs, Study Finds

A new study by The Dais think tank at Toronto Metropolitan University found that nearly three-quarters of Canada's 1.1 million public sector workers are in roles highly exposed to AI, with 49% of jobs vulnerable to automation. The federal public service and provinces have the highest share of such workers, mostly in business, finance, and administrative roles. However, AI adoption can also improve productivity and potentially create new roles.

Zoom Video Communications, a leading provider of video conferencing and enterprise communication solutions, has significantly revised its revenue outlook for the fiscal year ending in January 2026. The company's robust second-quarter performance, driven by a 4.7% year-over-year (YoY) growth to $1.22 billion, has surpassed market expectations [1]. This growth is primarily attributed to the increasing adoption of artificial intelligence (AI) applications and enterprise solutions.

Zoom's enterprise sales reached $730.7 million in the second quarter, representing a 7% YoY increase and exceeding analyst expectations. The company reported 4,274+ customers, each contributing more than $100,000 in revenue, underscoring the growing demand for AI-powered tools like AI Companion. The AI Companion feature has seen a fourfold increase in monthly active users, now serving millions of users [1].

The integration of AI across Zoom's Meetings, Chat, and Contact Center platforms has boosted paid features. Zoom's AI Companion, an all-in-one assistant, supports automated meeting summaries, task management, and communication drafting. The company has also launched AI Expert Assist for Contact Centers, providing real-time knowledge and conversation summaries, and Virtual Agent/Phone digital front desks for handling natural language queries [1].

Despite the post-pandemic slowdown in consumer growth, Zoom's stock price rose 5% in after-hours trading following the earnings release. The company's expanded product suite, including generative AI tools, is gaining traction among enterprise customers, driving revenue growth and profitability [1].

A recent study by The Dais think tank at Toronto Metropolitan University found that nearly three-quarters of Canada's 1.1 million public sector workers are in roles highly exposed to AI, with 49% of jobs vulnerable to automation. The federal public service and provinces have the highest share of such workers, mostly in business, finance, and administrative roles. However, AI adoption can also improve productivity and potentially create new roles [2].

References:
[1] https://www.ainvest.com/news/zoom-revenue-surges-4-7-year-year-driven-ai-adoption-2508/
[2] URL of the study by The Dais think tank