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AI-Driven Customer Support Revolutionizes Business Operations
ByAinvest
Thursday, Dec 4, 2025 7:22 am ET1min read
SAP is leveraging AI to revolutionize customer support by anticipating needs, predicting failures, and delivering instant, seamless resolutions at scale. AI-powered support ensures uninterrupted operations and addresses 82% of customer issues via self-service. SAP's Auto Response Agent can deliver highly relevant solutions and achieve first contact resolution rates comparable to human-human support interactions.
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