Agero Partners with Polestar to Offer Industry-Leading Roadside Assistance for EV Owners

Agero has partnered with Polestar Automotive USA Inc. as the exclusive roadside assistance provider for the Swedish electric performance car brand in the U.S. Agero brings its award-winning technology, vast service provider network, and unmatched EV experience to meet the high expectations of Polestar owners. The partnership aims to provide an elevated ownership experience that meets the unique needs of EVs.

July 02, 2025

In a strategic move to enhance the ownership experience for electric vehicle (EV) owners, Agero has partnered with Polestar Automotive USA Inc. (NASDAQ: PSNY) to become the exclusive roadside assistance provider for the Swedish electric performance car brand in the U.S. The partnership aims to deliver an elevated ownership experience that meets the unique needs of Polestar’s innovative vehicles.

Agero, a leading white-label provider of digital driver assistance services and software, brings its award-winning technology, vast service provider network, and unmatched EV experience to Polestar drivers. The company’s 50 years of expertise in the automotive industry, coupled with its specialized EV service capabilities, aligns perfectly with Polestar’s commitment to providing a premium experience for its customers.

Laura Chamoun, Head of Customer Experience, North America, at Polestar, praised Agero’s stellar communication, transparency, and responsiveness. She noted that Agero’s longevity in the automotive industry, white-glove service offerings, and expertise in servicing electric vehicles have been invaluable in guiding Polestar’s roadside assistance program to ensure an exceptional experience for drivers.

The partnership leverages Agero’s customizable, data-driven platform and extensive EV proficiency to create an unparalleled end-to-end user experience. Agero’s suite of services includes specialized EV roadside assistance, transparent digital experiences, integrated safety and crash response, proactive customer care, and actionable performance insights. These services are designed to meet the evolving needs of Polestar owners and enhance their overall experience.

Polestar sought a partner that specializes in the unique service needs of EVs while delivering a best-in-class experience. Agero’s combination of a curated service network, extensive EV proficiency, and a customizable, data-driven platform creates an unparalleled end-to-end user experience. Agero also provides critical support for Polestar Connect, enabling SOS emergency services and automatic crash response.

“We are deeply honored to work alongside Polestar as its exclusive roadside assistance provider,” said Jon Greene, Agero’s Vice President of Client Success. “The EV market is a dynamic space that continues to grow, and we believe there is tremendous opportunity to unlock further innovation together. We are committed to providing Polestar drivers the unparalleled roadside assistance that reflects the premium experience they expect. This is only the beginning, as we remain focused on innovating the EV experience and introducing new services to address the evolving needs of Polestar owners.”

Agero’s partnership with Polestar underscores the growing importance of specialized roadside assistance for EV owners. As consumer adoption of EVs accelerates, with a projected 12.61% annual growth rate through 2029, the demand for high-quality, specialized roadside assistance is increasing [1].

References:

[1] https://www.stocktitan.net/news/PSNY/agero-helps-polestar-deliver-industry-leading-roadside-assistance-to-rxra0qicgyun.html