Aeromexico's Strategic Upgrade: Enhancing Passenger Experience and Competitiveness with Viasat's Advanced In-Flight Wi-Fi

Aeromexico, Mexico's global airline, has announced a strategic partnership with Viasat Inc. (NASDAQ: VSAT) to upgrade its in-flight connectivity services. The airline has selected Viasat's most advanced in-flight Wi-Fi solution to retrofit its entire Boeing 787 Dreamliner fleet, comprising 17 aircraft, including eight B787-8s and nine B787-9s. The first of these new Viasat-equipped aircraft is set to enter service later in 2025. This move highlights Aeromexico's commitment to providing passengers with an exceptional onboard experience, including streaming video, browsing, and real-time messaging throughout the flight.



The strategic timing of this fleet-wide upgrade, coinciding with the post-pandemic recovery and increasing passenger expectations for seamless connectivity, significantly enhances Aeromexico's ability to attract and retain customers. By investing in premium connectivity, Aeromexico positions itself to meet evolving passenger expectations, differentiate from competitors, enhance customer loyalty, and adapt to future trends. This upgrade builds upon the existing relationship between Viasat and Aeromexico, which began in 2018, and demonstrates the airline's commitment to improving passenger experience and NPS scores through enhanced connectivity services.

Aeromexico's decision to upgrade its Dreamliner in-flight Wi-Fi with Viasat's connectivity system is a testament to the airline's forward-thinking technology approach and commitment to passenger and crew excellence. Viasat's high-speed, high-capacity Ka-band satellite network will enable Aeromexico to provide a high-speed online experience on routes served by the Dreamliner fleet, including to cities such as Paris, Madrid, Amsterdam, Rome, London, Buenos Aires, and Santiago de Chile. This investment in advanced in-flight Wi-Fi will not only enhance the passenger experience but also create new revenue streams through the Viasat Ads platform, which offers free, ad-supported connectivity sessions with streaming capabilities.

In conclusion, Aeromexico's strategic upgrade to Viasat's advanced in-flight Wi-Fi solution is a forward-thinking move that will enhance the airline's competitive position in the global market. By prioritizing passenger experience and connectivity, Aeromexico can expect to see improvements in Net Promoter Scores (NPS) and passenger loyalty, particularly in the post-pandemic recovery period. This investment in premium connectivity will enable Aeromexico to meet evolving passenger expectations, differentiate from competitors, and adapt to future trends, ultimately strengthening its position in the global aviation market.