8x8 CPaaS Solutions Recognized as Industry Leading in CX Today Awards

8x8 has been recognized as the Best CPaaS Platform by CX Today for delivering secure, composable, and AI-powered solutions that empower businesses to engage with customers in real-time, globally. The platform provides a modular approach to messaging, voice, video, and verification services, giving businesses the flexibility to deploy what they need, where and when they need it. With embedded AI, powerful analytics, and seamless interoperability, 8x8 CPaaS solutions help businesses deliver secure, responsive, and context-aware customer experiences across every channel and touchpoint.

July 2, 2025 - 8x8, Inc. (NASDAQ: EGHT), a leading provider of integrated customer experience (CX) solutions, has been named the Best CPaaS Platform by CX Today. This recognition underscores 8x8's commitment to delivering secure, composable, and AI-powered communication solutions that empower businesses to engage with customers in real-time, globally.

The award highlights 8x8's innovative CPaaS solutions, which enable businesses to integrate real-time communications directly into their workflows, applications, and customer journeys without managing complex infrastructure. Built on 8x8's global, secure, and scalable cloud communications platform, these solutions offer a modular approach to messaging, voice, video, and verification services, providing businesses with the flexibility to deploy what they need, where and when they need it.

8x8's CPaaS solutions are praised for their embedded AI, powerful analytics, and seamless interoperability with unified communications and contact center solutions. These features help businesses deliver secure, responsive, and context-aware customer experiences across every channel and touchpoint. According to Liz Miller, Vice President and Principal Analyst at Constellation Research, "8x8 has the highest level of composability and embedded AI that’s actually usable today" [1].

The CPaaS market is expected to grow significantly in the coming years. Analysts from Metrigy and IDC predict that the market will reach $19.7 billion and $25.8 billion, respectively, by 2029 [2].

8x8's CPaaS solutions are used globally by various businesses, including Welsh Water, Paidy, CareForm, Platform Housing Group, and King Power, to engage and deliver positive customer experiences. Chris Angus, Vice President, CPaaS and CX Expansion at 8x8, Inc., noted, "This is a great award to win and my thanks to the judges, especially for recognizing that we are working hard to break down the silo mentality" [1].

References:
[1] https://www.stocktitan.net/news/EGHT/8x8-c-paa-s-solutions-recognized-as-industry-leading-in-cx-today-b1aied4bbnil.html
[2] https://www.businesswire.com/news/home/20250717587727/en/8x8-CPaaS-Solutions-Recognized-as-Industry-Leading-in-CX-Today-Awards