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8x8 Continues to Lead in Gartner Magic Quadrant for UCaaS for Fourteenth Consecutive Year
ByAinvest
Friday, Sep 26, 2025 12:36 pm ET1min read
8x8 has been recognized in the 2025 Gartner Magic Quadrant for Unified Communications as a Service for the 14th consecutive year. The company's unified platform, 8x8 Platform for CX, brings together contact center, unified communications, and CPaaS solutions into one secure, AI-powered platform. The platform offers enterprise-grade voice, video meetings, and team chat, as well as virtual agents, business SMS, and analytics. 8x8 has a resilient and secure platform with a financially backed 99.999% uptime SLA.
8x8, Inc. (NASDAQ: EGHT), a leading provider of customer experience (CX) platforms, has been recognized for the fourteenth consecutive year in the Gartner Magic Quadrant™ for Unified Communications as a Service (UCaaS) [1]. This recognition underscores the company's commitment to delivering reliable and scalable communications solutions.Samuel Wilson, Chief Executive Officer at 8x8, Inc., stated, "We believe our recognition in the 2025 Gartner Magic Quadrant for UCaaS is a validation of our mission to deliver simple, reliable, and scalable communications that help customers run their business better."
The 8x8 Platform for CX integrates contact center, unified communications, and CPaaS solutions into a single, secure, and AI-powered platform. Key features include enterprise-grade voice, video meetings, and team chat, as well as virtual agents, business SMS, and analytics. The platform offers a 99.999% uptime SLA, ensuring high reliability and compliance [1].
In addition, 8x8 has partnered with Modica Group to expand omnichannel CX capabilities across the Asia Pacific region. The partnership integrates 8x8 Jitsi as a Service (JaaS) into Modica's OMNI CPaaS platform, enabling businesses to launch secure video sessions directly from SMS, WhatsApp, or MMS. This integration supports use cases such as remote patient assessments, insurance claims, and technical support [2].
The Gartner Magic Quadrant for UCaaS evaluates vendors based on their completeness of vision and ability to execute. 8x8's consistent recognition in this quadrant highlights its strong market position and commitment to innovation.
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