8x8 Boosts Customer Engagement with AI Enhancements Across CX Platform

8x8 has expanded its AI-powered enhancements across its customer experience (CX) platform, increasing intelligent automation and customer adoption of AI-powered solutions by 75% YoY in Q1 FY26. The platform now offers unified contact center, unified communications, and communication APIs, empowering organizations to deliver personalized service, improve efficiency, and drive smarter collaboration.

8x8, Inc. (NASDAQ: EGHT), a leading provider of customer experience (CX) solutions, has announced significant advancements in its AI-powered enhancements across its platform. The company reported a 75% year-over-year (YoY) increase in customer adoption of AI-powered solutions in the first quarter of fiscal year 2026 (FY26) [1].

The expansion includes the unification of contact center, unified communications, and communication APIs into a single, AI-enabled platform, known as the 8x8® Platform for CX. This integration aims to empower organizations to deliver personalized service, improve efficiency, and foster smarter collaboration [1].

Key highlights from the quarter include:
- A 75% YoY increase in customer contracts for 8x8 Intelligent Customer Assistant™, which offers digital and voice self-service and AI auto attendants [1].
- A 150% YoY growth in AI interactions, with voice AI interactions increasing by 700% YoY, representing over three-quarters of all AI interactions in FY26 Q1 [1].
- A 39% YoY increase in 8x8 communication API customer interactions across messaging, voice, and video channels [1].

8x8 also reported notable customer wins, including a nationally recognized public university adopting 8x8 Contact Center to support 2,000 employees and an AI voice automation provider choosing 8x8 Voice for global expansion [1].

The company's strategic shift towards outcome-based selling and the impact of channel partners were highlighted during the earnings call, with a significant increase in bookings from a large U.K.-based partner [2].

Financial results for Q1 FY26 showed total revenue of $181.4 million, with service revenue of $157.5 million. The company guided for Q2 service revenue between $170 million and $175 million and total revenue between $175 million and $180 million [2].

8x8 projects service revenue between $685 million and $700 million for the full fiscal year 2026, with total revenue expected between $706 million and $720 million [2].

References:
[1] https://www.stocktitan.net/news/EGHT/8x8-boosts-customer-engagement-with-new-ai-enhancements-across-cx-dems5doavcqj.html
[2] https://seekingalpha.com/news/4479418-8x8-outlines-growth-in-usage-based-revenue-and-projects-685m-700m-service-revenue-for-fiscal