West Virginia Department of Human Services Renews Maximus Contract for Medicaid and CHIP Enrollment Services

Maximus has been selected by the West Virginia Department of Human Services to continue serving as the state's enrollment broker for Medicaid and CHIP. Since 2015, Maximus has supported the state's efforts to expand the number of programs and populations the enrollment broker project served, including Medicaid expansion in 2015 and CHIP expansion in 2017. The company has partnered with the state to improve the delivery of eligibility and enrollment services for over 400,000 West Virginia residents, earning a 98% customer satisfaction score in 2024. Maximus also provides in-person outreach and education at local community events and has implemented a successful Social Determinants of Health pilot project to better identify the needs of at-risk populations and improve health outcomes.

Maximus, a leading provider of government services, has been selected by the West Virginia Department of Human Services (DoHS) to continue serving as the state’s enrollment broker for Medicaid and the Children’s Health Insurance Program (CHIP) [1]. The partnership, which began in 2015, has been instrumental in expanding access to these critical health programs.

Since 2015, Maximus has delivered a wide range of enrollment and eligibility services to West Virginia residents. The company has supported the state’s efforts to expand the number of programs and populations served, including the expansion of Medicaid in 2015, the expansion of CHIP in 2017, and the addition of Supplemental Security Income (SSI) benefits in 2017 [2]. Maximus has partnered with the state to improve the delivery of eligibility and enrollment services for over 400,000 West Virginia residents.

The majority of Medicaid enrollment in West Virginia is handled through the customer contact center operated by Maximus, which offers residents multiple engagement options, including phone, web, online chat, and mail. The company has earned a 98% average customer satisfaction score in 2024, demonstrating its commitment to providing high-quality customer service [2]. Maximus also provides in-person outreach and education at local community events to further enhance the enrollment process.

In 2018, Maximus partnered with West Virginia to implement a successful Social Determinants of Health (SDOH) pilot project across two large counties. The company leveraged its enrollment broker infrastructure to develop and integrate a full SDOH survey into the Medicaid enrollment process. The surveys, with a completion rate of nearly 70 percent, revealed an average of 2.5 unmet SDOH needs per resident. The pilot project’s results will be used by the state to better identify the needs of at-risk populations, coordinate services, and ultimately improve health outcomes [3].

Maximus’s continued involvement in West Virginia’s enrollment broker project underscores its commitment to improving public service delivery and enhancing the lives of residents. The company’s expertise in streamlining enrollment processes and its focus on customer satisfaction make it a valuable partner for the state.

References:
[1] https://www.morningstar.com/news/business-wire/20250721754200/maximus-to-continue-providing-medicaid-and-chip-enrollment-support-in-west-virginia
[2] https://finance.yahoo.com/news/maximus-continue-providing-medicaid-chip-180000403.html
[3] https://www.businesswire.com/news/home/20250721754200/en/Maximus-to-Continue-Providing-Medicaid-and-CHIP-Enrollment-Support-in-West-Virginia