Verizon Network Outage: Causes, Fixes, and Carrier Updates Explained

Verizon experienced a network outage on August 30, affecting thousands of users across the US. Devices entered SOS mode, disrupting calls, texts, and mobile data. The cause and recovery time were not shared by Verizon. Users were advised to use Wi-Fi calling, restart devices, and contact support. Apple and Android provided fixes, including updating iOS and carrier settings.

Verizon experienced a significant network outage on August 30, 2025, which impacted thousands of users across the United States. The outage, detected around 1:43 p.m. EDT, disrupted calls, texts, and mobile data services, with many devices entering SOS mode. This issue was reported by users on social media platforms and tracking websites such as Downdetector.

The outage was widespread, affecting major cities including New York, Los Angeles, Chicago, and Minneapolis. Reports from Florida, Georgia, and California also indicated service disruptions. Many users reported long waits to reach Verizon support and concerns about billing during the downtime.

Verizon's support team advised customers to restart devices and use Wi-Fi calling when possible. The company later acknowledged a software-related issue that caused the outage. By Saturday, the number of complaints had declined, but many users reported that their service had not yet been fully restored. Verizon has not provided a detailed cause or a timeline for full recovery.

This outage is Verizon’s third major service disruption in 2025, following earlier incidents in March and September. In 2024, another major outage impacted over 100,000 users, with Verizon attributing it to technical problems.

The Federal Communications Commission (FCC) has indicated that it will monitor the outage, reflecting growing concerns about network reliability in the United States.

References:
[1] https://m.economictimes.com/news/international/us/is-verizon-down-outage-sos-mode-issues-service-disruptions-outages-apple-fixes-thousands-customers-across-united-states-reactions-social-media-company-response-software-issue-acknowledgement/articleshow/123608399.cms
[2] https://www.timesnownews.com/world/us/us-news/verizon-outage-is-your-iphone-stuck-in-sos-mode-heres-whats-wrong-article-152562174
[3] https://m.economictimes.com/news/international/us/verizon-outage-how-to-fix-sos-mode-only-issue-verizon-sos-mode-iphone-verizon-service-down-verizon-troubleshooting-verizon-outage-august-2025-verizon-no-service-issue/articleshow/123608516.cms