Verint Systems (VRNT) 4 Dec 24 2025 Q3 Earnings call transcript

Verint Systems, a leading provider of customer engagement and analytics solutions, recently held its third quarter 2025 earnings call, where executives shared positive financial results and updates on key business initiatives. The call, led by CEO Dan Bodner and CFO Grant Highlander, highlighted Verint's continued growth in the contact center market, driven by the company's innovative AI solutions and strategic partnerships.

Financial Performance and Strategic Wins

For the third quarter, Verint reported revenue of $224 million, surpassing its guidance and marking a 5% year-over-year increase, adjusted for divestiture. This revenue overachievement was attributed to strong AI momentum and unbundled SaaS renewal revenue. The company's non-GAAP diluted EPS also exceeded expectations, reaching $0.54.

One of the standout achievements was the company's ability to secure large contracts in the financial services, insurance, and healthcare sectors, showcasing its AI-powered solutions' impact on improving customer experiences and operational efficiency. These wins underscored Verint's position as a market leader in CX automation platforms, delivering tangible business outcomes for its clients.

AI-Powered Solutions and Market Trends

Verint's focus on AI innovation was a recurring theme throughout the call, with executives emphasizing the growing importance of AI in contact centers. The company's unique hybrid cloud model, which supports cloud-to-cloud and cloud-to-on-premises integrations, is a significant differentiator, enabling customers to quickly adopt AI-powered bots without undergoing costly and time-consuming cloud infrastructure projects.

The call also highlighted the market's increasing recognition of the value of AI in contact centers, with many companies looking to automate workflows and elevate customer experiences. This trend is expected to continue, with Verint's solutions at the forefront of driving these advancements.

Looking Ahead: Investor Day and Future Outlook

Verint announced plans for an Investor Day on January 14, 2025, where the company will provide a comprehensive update on its financial performance, future outlook, and innovation strategy. This event is expected to further showcase Verint's market leadership and the opportunities presented by AI in contact center automation.

In conclusion, Verint Systems' Q3 earnings call presented a positive outlook for the company, highlighting its strong financial performance, strategic wins, and commitment to driving innovation in the contact center market. With a focus on AI-powered solutions and a hybrid cloud model, Verint is well-positioned to capitalize on the growing demand for CX automation and deliver meaningful value to its clients.