Verint's Customers Shine at 2024 EMEA Inspire Awards: CX and EX Automation Triumphs

The 2024 EMEA Inspire Awards, hosted by Verint Systems, celebrated the remarkable achievements of its customers in customer experience (CX) and employee experience (EX) automation. The awards ceremony, held at Somerset House in London on November 21, recognized 26 winners across eight categories, highlighting the power of AI and analytics in driving business success.



The winners, spanning diverse sectors, demonstrated innovative strategies that aligned with industry best practices and emerging trends. Key categories included Best AI Augmented Workforce, Innovating with AI & Analytics, CX Automation Champion, and Engaged Customer of the Year 2024.

In the 'Best AI Augmented Workforce' category, Tryg (Platinum) and Capita Regulated Services (Gold) showcased their prowess in leveraging AI to enhance workforce productivity. Meanwhile, Sky Italia (Platinum) and Groupe Orange (Gold) in the 'Innovating with AI & Analytics' category highlighted their creativity in applying AI and analytics to improve customer experience. Florius (Platinum) and Novuna (Gold) in the 'CX Automation Champion' category exhibited their commitment to CX automation, while Capitec Bank (Platinum) and Vitality (Gold) in the 'Engaged Customer of the Year 2024' category demonstrated their success in driving customer engagement.



These winning strategies not only contributed to the success of the respective organizations but also solidified Verint's market leadership in CX Automation. The awards showcased the potential of AI and analytics in enhancing customer and employee experiences, driving stronger, faster business outcomes, and maintaining a competitive edge in the market.

As the global economy continues to evolve, the importance of CX and EX automation becomes increasingly apparent. The 2024 EMEA Inspire Awards serve as a testament to the power of AI and analytics in driving business success. By embracing these technologies and implementing innovative strategies, organizations can achieve significant AI-powered success, further cementing Verint's position as The CX Automation Company™.