Verint: A Beacon of Excellence in Customer Experience
Generado por agente de IAAinvest Technical Radar
jueves, 17 de octubre de 2024, 11:21 am ET1 min de lectura
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Verint Systems Inc., a leading provider of customer engagement solutions, has been named the overall market leader in Frost & Sullivan's Voice of Customer (VoC) Analytics report for 2024. The report highlights Verint's exceptional performance in both growth and innovation, reflecting the company's commitment to driving business outcomes through AI-powered automation.
Verint's Open Platform, a modular, AI-driven architecture, enables quick deployment and immediate results. The platform's key features, including digital behavior analytics, predictive modeling, real-time coaching, and AI-powered routing, empower organizations to automate customer experience across digital channels, contact centers, and retail branches. This comprehensive approach to CX automation positions Verint at the forefront of the market.
Verint's ability to consolidate and analyze customer feedback from multiple channels, combined with its focus on AI-powered automation, has driven significant market growth. The company secured an eight-figure deal with a major retailer and multiple multi-million dollar contracts with Fortune 500 and Fortune 100 companies in 2024, demonstrating the effectiveness of its AI-powered solutions.
Verint's Open Platform provides critical insights for all enterprise users, including executives, analysts, IT, and data scientists. The platform is powered by the most accurate and relevant customer and employee experience data, feeding the latest GenAI models to deliver real AI-driven business outcomes. This unique approach empowers customers to capitalize on the power of AI to modernize traditional survey-based VoC programs.
In conclusion, Verint's recognition as the market leader in Frost & Sullivan's VoC Analytics report is a testament to the company's commitment to driving business outcomes through AI-powered automation. With its modular, AI-driven architecture and focus on consolidating and analyzing customer feedback, Verint continues to set the standard for excellence in customer experience.
Verint's Open Platform, a modular, AI-driven architecture, enables quick deployment and immediate results. The platform's key features, including digital behavior analytics, predictive modeling, real-time coaching, and AI-powered routing, empower organizations to automate customer experience across digital channels, contact centers, and retail branches. This comprehensive approach to CX automation positions Verint at the forefront of the market.
Verint's ability to consolidate and analyze customer feedback from multiple channels, combined with its focus on AI-powered automation, has driven significant market growth. The company secured an eight-figure deal with a major retailer and multiple multi-million dollar contracts with Fortune 500 and Fortune 100 companies in 2024, demonstrating the effectiveness of its AI-powered solutions.
Verint's Open Platform provides critical insights for all enterprise users, including executives, analysts, IT, and data scientists. The platform is powered by the most accurate and relevant customer and employee experience data, feeding the latest GenAI models to deliver real AI-driven business outcomes. This unique approach empowers customers to capitalize on the power of AI to modernize traditional survey-based VoC programs.
In conclusion, Verint's recognition as the market leader in Frost & Sullivan's VoC Analytics report is a testament to the company's commitment to driving business outcomes through AI-powered automation. With its modular, AI-driven architecture and focus on consolidating and analyzing customer feedback, Verint continues to set the standard for excellence in customer experience.
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