UPS Overhauls US Sales Team, Lays Off Employees Amid Market Shifts

UPS has revamped its US sales team, resulting in layoffs and friction for some customers. The new structure includes two roles: business development managers for new sales and customer success managers for existing business. Consultants report that some customers have experienced longer contract negotiations and slower relationship building with new sales representatives. The changes are part of UPS' ongoing efforts to streamline its operations and navigate a competitive parcel delivery market.