TTEC Holdings partners with VoxEQ for AI-powered fraud prevention in financial services.

TTEC Holdings has partnered with VoxEQ to integrate voice biometrics and fraud prevention into its SmartApps Cloud platform. The partnership will enable financial services companies to detect fraud in real-time using AI-powered voice bio-signal intelligence, assisting with caller verification and flagging potential imposters. This marks a significant step forward in empowering organizations to prevent fraud and protect their customers.

TTEC Holdings Inc. (NASDAQ: TTEC) has announced a strategic partnership with VoxEQ to integrate voice biometrics and fraud prevention into its SmartApps Cloud platform. This collaboration aims to enhance the security and efficiency of financial services companies by enabling real-time fraud detection using AI-powered voice bio-signal intelligence.

The integration of VoxEQ's Verify solution with TTEC Digital's SmartApps Cloud marks a significant advancement in fraud prevention. Unlike traditional voiceprint systems, VoxEQ's technology offers comprehensive fraud protection for every call, including anonymous and first-time callers. This partnership aims to simplify identity verification workflows, reduce average handle time, and protect customers from fraudulent activities.

Dave Seybold, CEO of TTEC Digital, stated, "Our partnership with VoxEQ is a game-changer for our SmartApps Cloud clients. We're delivering a cost-effective, scalable, AI-powered solution that brings powerful fraud detection to organizations of all sizes. By removing friction and enhancing caller protection, we're helping our clients build trust and deliver better experiences."

Jack Caven, CEO of VoxEQ, added, "Phone-based fraud is rising fast, and bad actors are getting smarter every day. We're proud to join forces with TTEC Digital to bring real-time voice intelligence to the front lines of customer engagement. With seamless voice bio-signal analysis in SmartApps, contact centers can detect imposters in seconds and protect every caller."

The partnership offers several key benefits, including enhanced authentication, protection for all callers, streamlined workflows, and detection of repeat imposters and synthetic voices. The integration also ensures privacy by adopting a PII-free architecture.

As fraud threats continue to evolve, TTEC Digital and VoxEQ are committed to helping organizations stay ahead with intelligent, scalable solutions that protect every customer interaction. To explore how SmartApps Cloud and VoxEQ Verify can elevate contact center security and efficiency, visit ttecdigital.com/solutions/smartapps-cloud.

References:
[1] https://www.prnewswire.com/news-releases/ttec-digital-and-voxeq-partner-to-deliver-real-time-voice-biometrics-in-smartapps-cloud-302549167.html
[2] https://finance.yahoo.com/news/wedbush-dan-ives-joins-eightco-121350279.html