TTEC expands Zendesk partnership for tailored solutions and migration tools.

TTEC Holdings, a leading global CX technology and services innovator, has expanded its strategic partnership with Zendesk, a pioneer in agentic AI-powered service. The agreement unlocks broader capabilities across the Zendesk platform, allowing TTEC to tap into the full spectrum of Zendesk capabilities for existing and new clients, and enabling the creation of more connected customer experiences at scale.

TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX technology and services innovator, has expanded its strategic partnership with Zendesk, a pioneer in agentic AI-powered service. The agreement unlocks broader capabilities across the Zendesk platform, allowing TTEC to tap into the full spectrum of Zendesk capabilities for existing and new clients, and enabling the creation of more connected customer experiences at scale.

The partnership announcement comes on the heels of TTEC's recent reorganization efforts and quarterly operating margin improvements driven by enhanced utilization and reduced employee-related expenses [2]. This strategic move aligns with TTEC's commitment to delivering exceptional customer experiences (CX) and leveraging advanced technology to drive business growth.

Under the new agreement, TTEC will appoint an experienced Senior Consultant to lead the design, configuration, and optimization of Zendesk implementations across complex business environments. This role involves leading end-to-end design, implementation, and optimization of Zendesk Support, Guide, Chat, Talk, and Explore. The consultant will also collaborate with business stakeholders to gather requirements and translate them into scalable Zendesk solutions [1].

The partnership aims to enhance TTEC's ability to offer comprehensive customer support solutions, integrating Zendesk with third-party platforms like CRMs (Salesforce, HubSpot), telephony, chatbots, or custom APIs. This integration will enable TTEC to create more efficient and connected customer experiences, leveraging data analytics and user feedback to drive continuous improvement.

TTEC's commitment to diversity and inclusion, as reflected in its equal opportunity employment practices, will also be extended to this partnership, ensuring that the expanded capabilities are accessible to a broad range of clients and employees.

References:
[1] https://builtin.com/job/zendesk-senior-consultant/6375699
[2] https://seekingalpha.com/article/4793278-ttec-operating-margin-improvements-and-buyout-proposal?source=affiliate_program:stockanalysis.com&utm_medium=affiliate&utm_source=stockanalysis.com&affid=858&oid=16&transaction=1ec52ce95ad64908bb962e511ac25ad1